Testimonials
Our customers are our voice. If you have something to say, send your feedback to hello@well.ca. We’d love to hear from you!
“What a lovely, HUMAN experience ordering from Well.ca has been. To think that you would actually READ my response to your message to me… PRICELESS!”
Arleen
“Thank you for the very fast service. I received it on Friday and I was very surprised it came so soon. I will definately order again from you so thanks again for the wonderfully fast service.”
Doreen
“Oh MAN! Every time I come onto Well.ca I am extremely excited to see something else that I’ve been looking for! This time it was RearZ diapers. I couldn’t find them anywhere else online and finally did a google search for “RearZ diapers in Canada” And poof! There you were!! I practically screeched for joy. :) THANK YOU WELL.CA!!!!! This is my third purchase of many, I’m thinking!! :) :) :)”
DJ
“Thank-you for your continued great service! This is my fourth or fifth order and I appreciate the speed of delivery and availability of merchandise, especially while living in a remote area where I am unable to obtain these things!”
T
“I would like to thank you guys so much for the speedy transaction and shipment! I ordered something for my dad and it came in such little time! Went to every drug store and this was the only one that had the product, and for the price with free shipping, you can’t go wrong! I would also like to thank how neat the package is shipped in, as well as the invoice and behind it; a thank you with a smiley face!”
R
“I just wanted to say your customer service is fantastic. This is the third order I have placed with you and have been very satisfied. I live in a small community where it is difficult to get these kinds of things. Keep up the good work!”
Linda
“Just wanted to follow up with you after receiving my package today. I must to say that I enjoyed the five star service that you have provided from start to finish. I will be sure to let friends and family know where they can go for an exceptional shopping experience and of course I look forward to doing business with you again soon.”
Wanda
“I’m obsessed with Well.ca. I LOVE IT! Thank you so much for such a great store. You guys are honestly the best things on this planet!”
Justine
“Thank you for the email and the great service. Everyone that I have been in contact with has been very helpful. What an amazing company. I will continue to shop with you and recommend to all my friends. Thanks again.”
J
“We just received our first order from Well.ca. Great work! We will be buying lots more from you.”
John & Jacquie, Ontario
“My daughter came home to a package from Well.ca… lovingly and carefully wrapped, and shipped in record time from an address far far away. She loved the products, and I will be doing business with you again. Wonderful service, and attention to detail, including keeping the customer apprised of where the order is.Thank you again, I will recommend your company strongly.”
Terry
“I am Canadian having lived in the US for 7 years. This is the first time I have ordered from a Canadian company online and I cannot tell you how impressed I am with the service and updates! The emails I receive are so NICE. Reminds me of how great it is to be Canadian :) Best of luck and I will make sure and advertise Well.ca!”
Jillian
“I just wanted to say thank you for the first order I made with Well.ca. What a super service you delivered! It took only 3 days to receive my order. I made some comments on the order and the person who prepared it wrote a personal reply on my bill, with a pen and a happy face!!! Too bad I can’t read her or his signature because i would love to thank that person personally!!! Anyway, it was a first time and there will be other orders and I’ll talk to my friends about your website. Easy, fast and convenient shopping + very important, your shipping is free!! AWESOME!!!”
Martin
“Just wanted to let you know how thrilled I was with my first order from Well.ca. When I opened my shipment, I actually thought there was something wrong with my order. Turns out, that I received some bonus supplements with my order. What a pleasant surprise. Not only was I informed about every step of the shipment, I even received a gift on top of my order. Thank you so much. I will recommend you to my friends and family.”
Ulli, Ontario
“Thanks for letting me know about my order. Judging from my experience so far, it will be my pleasure to recommend your company to all my friends and acquaintances. I received my shipment this afternoon, along with notification by Canada Post. Your service is superb.”
Emily
“Thank you for sending me my order, it arrived as ordered, in a timely manner and complete. It is nice here in the North to have such service–rare—thank you very much.”
Sara
“Just had to send you a “fan mail” note regarding my order: it was exactly what I ordered, it was received very quickly, it was packed extremely well, and notifications were received promptly, at each stage of order completion. Excellent job! I am a retired I.T. executive, who specialized in order/distribution systems. So I can appreciate how well your system works. While I have ordered on-line items before, this was the best experience I have had.”
Gary
“I have placed a couple of orders with Well.ca and am very pleased with the service. I am a disabled person and find it difficult to place one whole order at a time. I tire very easily… physically and mentally… so would need extra time to shop. That is why I like doing it online… especially with your company. Thank you very much.”
Joan
“Wow … Well.ca has the best customer service department … ever! Thank you so much for the quick response as I really thought that I would get an answer back by the time I got home from work tomorrow. This is my first order with your company and the response has been great. I will definitely tell my friends about Well.ca!”
Linda
“I just wanted to say thanks for the order. I got a laugh out of the comments you wrote on the bottom of my invoice. Thanks for making me smile :)”
Mike
“I live in a remote isolated Northern community in Ontario, where the prices at the local store are just sky high. Also, some of the things I need, you would have to get them from the nearest city, which is 12km. I was looking for a store online where I can get products I use. I found Well.ca and I am very happy I did. There are alot of products online, the prices range from low to moderate (which I love), and I couldn’t believe the shipping was free! I just wanted to say “Thank You” for the package, and I will definately keep ordering from Well.ca for the stuff I need.”
Elizabeth, Ontario
“I’ve ordered several times from your site and so far it’s the best online shopping experience I’ve had. Very efficient and reliable. Fast and free delivery?? I hope that never, ever changes! Like many others, I am truly a Well.ca loyal fan. Thanks, and congrats to everyone who works there — every department– job well done!”
Jaclyn, British Columbia
“You guys are great! Service has been great. I don’t think you can truly appreciate how nice it is to be able to go shopping (from up north) and not have to spend more on the shipping than the actually stuff you are buying. I don’t know how you do it, but I hope you’re able to continue it for some time to come! Thanks.”
JP
“I’ve been very pleased with previous order. I appreciate very much getting free shipping. Will keep ordering again in the future. Thanks!”
P
“Just received my order. As always, fantastic reliable service. Thanks very much!”
Doris
“I just received my first order from Well.ca and I am very impressed. I placed a order on Oct 6 and received it on Oct 13 and the Monday was a holiday!!! When I opened my receipt for the order a lady had hand written a thank-you note on the bottom!! I will use this website again and recommend it to others for sure!! Thank you!!”
S
“Placed my fourth order today and was as pleased as ever. I have to note that shipping was very quick, I placed my order late on October 4th and recieved it this morning! Very impressed & will be order again! Thanks again for showing just how wonderful your service is!”
Shayna
“I am so impressed with your level of service! I received a hand written thank you note for my order and a comment I had left… who does that anymore!?? I can’t thank you enough for the personal touch! I’m a mom of a 2 year old and 3 month old and it’s so much easier to order online then go out sometimes…Keep up the great work.”
Kerri
“Thank you so much for your fantastic service!! You will be getting more orders from me in the future and I will pass along your website to friends and work friends.”
Anna
“I just would like to say that you are wonderful! I absolutely love shopping on your site and I am going to try and make as many purchases as possible through you. Thank you for the free and speedy shipping! It is amazing for me because I live in a small community where many items are not accessible unless we drive to Whitehorse (a 5 hour drive). Also, your products are less expensive than they are in the store so that helps as well!! Please be assured that I will spread the word about your website.”
Lindsay
“I recieved my order today, excellent service thank you very much. I will certainly spread the word and hope to do future business with you.”
Shelly
“You folks rock! I really appreciate your up-to-date emails that detail the process of my package delivery. It gives me a great feeling of customer care and reflects the competency of your business.”
Robin
“I just wanted to say how much I appreciate your service. I made an order on Wednesday, and it has already been delivered to me today! Excellent customer service, and fast (free!) shipping. Thank you!”
Jasmin
“This seems to be a wonderful and securing service that you have. Thank you very much.”
Louise
“I just received my order ;-) Thank you for your efficiency and expediency. Canada Post brought it right to my door.”
June
“I recieved my order today in the mail. I’m completely satsifed with my purchase. This was the first time I ordered anything from your website. I will indeed be ordering again from your store in the near future. Thanks again.”
Sheldon
“Was extremely pleased with amazingly great service & quick delivery on my recent order. Ordered on Saturday, mailed on Monday & received by Tuesday. Very competitive pricing with other retail stores & with free shipping, how can you lose? Kudos to you - will definitely be back with repeat business. Thanks - what a wonderful experience.”
Patti, Toronto
“I got my order and am extremely pleased! Can’t believe I received exactly what I ordered! I’ll be shopping with you again soon!”
Anik, Quebec
“Just wanted to take the time to say thank you for the outstanding service. I have ordered from Well.ca many times and I have no plans to stop ordering from your wonderful company. And I love those personal hand-written thank you’s on your receipts. Nice touch. P.s.- Whatever happens, don’t take away the free shipping option. That and your service are what sets you apart from all the other online companies.”
Paul, Quebec
“I’ve ordered from your site twice now and it has been a great experience. Just wanted to say thank you and that I’ve already recommended you to many of my friends.”
Encarnita
“I don’t know who exactly was responsible for my order, but one thing is for sure: I have never received better service from any online store! Thank you. I know that I will not hesitate to order more products in the future!”
Véronique
“Thank you very much for another order delivered in great time and superbly packed!! Stay ahead of the rest with your “Free Shipping” policy… I can assure you it’s a big plus to us as customers! A big “THANK YOU, JENN” for your care in packaging my order for me. Keep up the great work folks!”
Barbara, Toronto
“I just wanted to write and tell you how pleased I am with your service. I ordered mutiple packages of an item I just have not been able to find in stores. My order arrived quickly, with complete information along the way from Well.ca and Canada Post on behalf of Well.ca. Right down to the handwritten “thank you” on my delivery slip, the way I was treated through the whole process made me feel very much that I was a valued customer.”
L
“Excellent. Thank you very much for your fast, complete and excellent service, including detailed reports and tracking numbers. Very professional. I look forward to doing more business with you in the future.”
Anastasios
“You were fast, efficient, nice, courteous, all while keeping me up to date on my delivery, and shipping for free. I noticed that I can return for free, too, though I don’t need to do that. I intend to hang around Well.ca. Awesome!”
Jocelyn, Ottawa
“Received my items today and wanted to express my delight. This was my first order with your company and I must say it was a pleasure doing business with you. Package arrived very quickly and was packaged well. Thank you for a good experience!”
A
“The order arrived today, a day earlier than the Post Office predicted. I must compliment you on your most efficient shipping service and I’ll not hesitate to order from you again and will certainly recommend your company to my friends.”
Bridget
“I have been purchasing my favorite skin care cream from your company for a couple of years and when I run out at home, I know that I can shop fast and for the best price online at Well.ca. If I lived in Guelph, I would love to work for your company. By the way, my 6 year old daughter loved the Well.ca bandaids you sent us. Thank you.”
Mona, Ottawa
“THANK YOU for a wonderful online shopping experience. From the easy to navigate website, to your email updates, right through to the quick delivery, I am thoroughly and 100% satisfied. I will definitely be a repeat customer!”
Anne
“I’m sure you don’t hear it enough but Well.ca is fantastic. FREE shipping, huge selection of items, personalized customer service and very reliable. I have lived in Nunavut for three years now and wouldn’t know what I would do without this great online service. Prices are so high in stores here and most shipping prices through other companies are almost if not more than the actual price of the item(s) you are ordering. Keep up the good work! Well.ca may not have a lot of advertising but the ‘word of mouth’ technique is what got me to this website and I will be sure to return the favour ten fold. Thanks!”
Crista, Nunavut
“I just love your website. I found it accidentally a month and a half ago and placed my first order with you just after that. As I only buy natural and vegan products for my skin and hair and also natural and mineral makeup, I am very pleased to see what you have to offer in that range of products. Your website is easy, inviting and pleasant to browse. I can get some products reviews and full description of the ingredients in them. The prices are great. The follow-up after I made my purchase was great too and I received my parcel very quickly. Moreover, your shipping policy is definitely what will make me come back more and more… I am very well-being and beauty care oriented so thank you so much for this online store which is sure to become one of my first shopping destination!”
Elodie, Quebec
“I ordered a cream, which arrived extremely fast. With the free shipping and the low cost of the cream, I couldn’t have a better deal. Thank you for the excellent service, I will buy again.”
Angelica
“I just placed my second order with Well.ca, because my first experience was absolutely incredible. Everything about your company is second to none but your customer service is amazing. Whoever is responsible for creating this remarkable company “got it right,” in every way possible! :) You are a shining jewel and I cannot recommend you highly enough. Your sales representatives are the best; bar none. Thank you so much for ticking all the boxes on this very discerning customer’s list!”
M
“So far, I’ve ordered a total of 2 times and I will be back. Excellent customer service, timely emails, fast shipping and an extensive range of products (many of which are difficult to find in stores). Thank you for providing Canadians an online place to shop with fair prices and free shipping. This is simply unheard of! Keep up the good work!”
Natalie, Ontario
“Living in the Arctic is a wonderful experience but shopping for the things I have been used to in Atlantic Canada can be a challenge! So happy that someone here told me about this site! I am a very happy return shopper!”
Rosemary
“Dudes, I can’t even tell you how awesome this is. I work from home and I can NEVER get out to the drugstore because I’m too busy. I will totally recommend you, and thanks!!!”
Kathleen, Ontario
“Your service is excellent, almost as fast as buying right here in Lindsay. Once again, thank you for your service! You people at Well.ca are so good at getting orders ready to go that I wish I was closer and I would take you all out to Tim’s for Coffee or even lunch.”
Jim, Ontario
“I just received my first order from your company. Thanks for being so effecient and making it so very easy to order, and, save me from driving all over the place trying to find what I can just order online from you! Very pleased and will definitely be ordering again, and telling everyone I know about your site.”
Cathie
“I buy lots of stuff from the web but mostly in the US where I have a second home. Yours is the most impressive web page and service I have ever received North of the border.”
Jonathan
“I have ordered a few times now, I love well.ca, the service is unbelievably fast. The products are great and free shipping is awesome. I highly recommend this site!”
Jennifer
“So far I’m very impressed with your website, and your product selection, your pricing and shipping and even more so your customer service. Looking so forward to my Magnesium oil and I’ll certainly keep you posted.”
Jeff
“Thank you for the quick delivery of my order. Thanks to Jen for the very good packing. Everything always arrives in good condition. As I send some to my son-in-law in Ft. McMurray, it is nice to have it come in such good condition. Thanks.”
Norma
“I found your site by accident - and so far I am impressed and plan to pass on info to friends. Your prices are very good and the fact that your shipping is free is a bonus. Thanks.”
Jane
“I do A LOT of on-line shopping living so far north and well.ca is by far the BEST company that I have worked with. All of the people are so kind and helpful. I truly feel better served from your company than I do when I actually go to a drug store when I’m out of town. I brag about your company all the time. Have a great one.”
Tam
“You guys are amazing! And you probably never sleep either cause I sent my order at 11:20 pm Sunday and I got it Tuesday 2 pm (and shipping is free!)… I must say shopping here is a very pleasant change from all the delays I’ve gotten used to when ordering products online. Will definitely shop here again… thanks!”
Melissa, Ontario
“I’d like to say thank you for your extensive customer service, which is hard to come by, especially since I placed this order with a website!! Thanks again for the prompt notification of the back-order and refund to my credit card. I can’t wait to drink my chai latte mix soon :-)”
Leah, Alberta
“I cannot recall when I encountered such courtesy and efficiency as I did with this purchase. I will sing your praise to all my friends and have ‘Bookmarked’ your name. Many thanks!”
George, Ontario
“I Googled my query and your website was first on the list. It is my lucky day! I found what I have been looking for and I’ve spent months searching in stores. Not only did I find what I wanted, but you are a Canadian Company AND free shipping to boot!! Wow, you’ve got me hooked. Thank you so much.”
Mary, Alberta
“Hello, Just wanted to what a totally positive experience it’s been ordering through Well.ca. Your system is very well organized and couldn’t have been simpler. I googled “anti-chafing” on Tuesday because I thought I had seen a commercial for a product but couldn’t find it in any stores (SDM, Rexall, WalMart, Zellers, Loblaws, Metro). What came up was your website as one of the options. Normally, I don’t shop much online-just a couple of very trusted sites. But when I saw you were out of Guelph, and everything was so clear and straight-forward, the prices very reasonable, AND free shipping, I gave it a shot! Logged in within seconds, ordered within minutes, able to pay with online Interac, and received my order today! I will definitely use Well.ca again and recommend it to all. Thank you!”
Karen
“Hi all you at Well.ca, I received my first order from you in 5 days. From Ontario to tiny Pender Island, B.C. — that’s unheard of; the mail spends at least an extra day getting through a large city onto this island. I cannot readily find some of your products anywhere around here, and even if I could it would require a pricey ferry ride and a day’s time plus gas searching. Your Celtic sea salt is so authentic, I’ll be ordering more for sure. I’m so pleased to have found you carry shampoos without carcenogenics. I am recommending WELL.CA to my friends. Thank you and your whole team! I love your logo of all your bodies spelling it out. Cheers!”
Celeste, British Columbia
So I ordered a very hard to find product on Thursday Aug 4, 2010 on Friday August 8, 2010 was being shipped and received today Tuesday Aug 10-10. Well packaged with the correct items and free shipping!!! Truly amazing:-) I will be doing all my health needs shopping at Well.ca. Thank you for the great service!
L.
“Thank you. Had I known it was this easy I would have ordered sooner. Shopper’s Drug Mart has been difficult in inquiring this product for me.”
James
“Hello again, I have to say that I have never been so pleasantly surprised as I’ve been with the exceptional customer service that you and Well.ca have provided. Your courtesy, efficiency and understanding have ensured that I will continue to order from Well.ca with complete confidence. Thank you so much! Many thanks again!”
Laurie
“I’m very impressed with your service. With your prompt shipping, updates on status of shipment.It’s so nice to receive free shipping as well. I just got my package today and can’t wait to try everything.Keep it the same and I will be back. Thank you! ”
Darlene, British Columbia
“I just want to tell you I think your customer service is absolutely fantastic. This is my first experience with ordering on-line with your company but it certainly won’t be the last! Your emails are great, the delivery was super quick and the friendly touches mean so much e.g. “your order is being packed with love” and on my packing slip with my order there was a handwritten “Thank-you” from Mike with a smiley face. I love it!”
Melissa
“Hi, I just want to say that I am very pleased with your service. I received your e-mail on Monday saying my order was shipped and I received my products on Tuesday. That is really efficient. Thank you so much. I will definitely be shopping with you again. Thanks again.”
Sandra, Ontario
“I just wanted to e-mail to say a big Thank You for the above order which arrived today. Once again you have surpassed yourselves with the amount of care you gave this order. The e-mail updates and the tracking number made it very easy to follow the package and the care taken with the packing was great. I am really impressed with the service you give and range of products you have available.”
Jan, Ontario
“I wanted to let you know that the order I placed on Monday July 19th arrived on Wednesday July 21st. I am impressed. This is the second time I have ordered from your company and I have absolutely no doubts about ordering again. Your promptness and information system are second to none and I wish more companies operated the way you do. I will not hesitate to pass your name to family and friends, and have already done so. Thank you very much.”
Merilyn, Ontario
“Thank you for the wonderful service. Very efficient and you even email parcel notifications. What a refreshing change from other online companies. I will definitely be ordering again from your site and thanks again for taking the time and interest in giving outstanding service to your customers!”
Shelah, Saskatchewan
“WELL.CA ROCKS!… free shipping to the North, who would have thought that was even possible? Better yet, who was willing to give up that extra cash to be made? WELL.CA did, that’s who! Fast shipping, exact orders without the substitutes, concise, everything you could want to shop for in a drug store is online. They’ll always get my business as long as I can order online.”
Jennifer, Nunavut
“Dear friends at Well.ca I am so happy, my second order just arrived, everything looks amazing. I’m going to have fun with these many products. I tried the Lip inflation tint, it looks so pretty, my lips are tingling and it feels like something is happening, I’ll let you know the end results. I will be reordering the Advance Radiance Age Defying makeup… it goes on beautifully and there is a pleasing radiance. I ordered a shade darker than I need however I love it. My grandchildren are going to love the adorable Kiddy Cutlery. The bright red strainer is the perfect size for washing fruit. Perfect for my cheery little kitchen up here. The cutting board is perfect, love the design of it, and I admire the company Preserve is powered by left over’s, 100 % recycled materials. I am so pleased with the Nutricap capsule and shampoo, in less than a week I can see and feel some growth on my rapidly balding scalp. There is a tiny improvement in my nails but I know it takes some time to work. Gosh it would take hours to describe the wonderful things in this box that arrived so quickly. Thanks for the cute Well.ca Band-Aids, what a cute idea. Catch you later, I’m going to have a pleasant evening with these new play things. I’ll be sharing this with my amazing Cyber family and everyone on Face Book. Good news should be shared.”
Carole
“Ok Well.ca…you ROCK and RULE! I am a first time user of your business and it is so effecient, so fast, and so easy. I am so pleased and impressed. It was so easy to place my order online and then the follow-up communication messages that came from you via email were perfect. They were timed properly and contained all the information necessary for a customer to understand the status of their order. I really liked the fact that all your order status emails to me welcomed and reply message back if I wanted to. None of that “do not reply to this message cause there’s no one at the other end” thing that you get from so many companies. And fast! WOW! I received my order so quickly. You are clearly very organized in your warehouse and must have some excellent staff working for your company. The price was right too. I was thrilled that there was no shipping fee. That makes me want to order more often. Bravo! Thanks for the PERFECT service!”
Sandra
“You Guys Rock! You will soon be known all over Canada and the U.S. as the best place to shop online, as more people refer their friends and family to your website. You deserve all the best, as that is what you give.”
Loriana, Manitoba
“I love Well.ca. Why? They have an amazing selection, the shipping is free and the customer service is wonderful- why shop anywhere else? I am thankful we have Well.ca
JoAnne, Ontario
“Thank you for your dedication to serving customers in the manner which you cared for me. I was deeply impressed with the efficient manner, in receiving updates with reference to the process of my order. The notices were not only important and allowed me to know exactly, the time in which this was received; right down to the delivery, but I sincerely felt like Well.ca’s expression of concern about their customer and your wording had the feeling I was dealing with friends. Every item was packed perfectly. I certainly congratulate your ‘family’ team of staff — you have definitely earned the respect of a great company. You seem to have that ’standard of excellence’ exemplified not only in your products — but in your PEOPLE! My deepest appreciation. Once again, thank you for your kindness.”
Jeanette, Ontario
“Greetings. Just a note to let you know that I received the shipment, and I’m so very happy with the service from Well.ca. I never quite know when ordering over the internet whether it’s a scam or legitimate, so I’m always wary and don’t shop much on-line. Since Well.ca seemed to be the only way I could obtain Nivea Visage products which are no longer available in the U.S., I thought I’d give you guys a try. I just wanted to let you know that I’m very satisfied with my experience with your company, and I will continue to do business with you as long as you sell Nivea Visage products. It’s rare to receive such efficient service these days, and I hope you guys realize what a pleasure it is to deal with Well.ca. Thanks, and I’ll be back in touch as soon as I run low on Nivea Visage. Cheers.”
Peggy, California
“I just wanted to quickly thank your company for being Amazing! Living in Canada it can be difficult to find drug stores online and who will ship cheaply (or in your case FREE!). I have placed two orders in the past and each time was completely and totally impressed by the low pricing, free and quick shipping and the care your staff put into packaging each order. I love getting a hand written thank you on my receipt because that lets me know someone really checked everything over and took the time and care necessary when preparing my order. I will continue to order from your company and will continue to spread my happiness with your customer service! Thanks again for being amazing!”
Shayna, Nova Scotia
“I just wanted to say that this is my first order from your site and I am in awe at the quick responses. Kudos!!! I can assure I will be using this site in the future.”
Andrea, Ontario
“I was skeptical about ordering from an online drugstore, but when my first order arrived I was very impressed. My order couldn’t have been better packaged, and it arrived fast and undamaged. I’m physically disabled, and I don’t have time or the ability to keep going from store to store trying to find items on my shopping list that “should be” in stock but almost never are (Tylenol white caplets, 1 litre Listerine, the kind of tampons I prefer, and much more). I’ve told the managers of several megastores here that because of their stores’ chronic “shortages” I’ve switched to Well.ca and they weren’t happy, but I’m very happy! I’ve told everyone I know in Canada and in the US about well.ca, and I know at least five friends have already placed their first orders! I also tell other customers in the stores here about Well.ca if they can’t find something they’re looking for in the megastore. Thanks, Well.ca!!”
Kolyenka, Alberta
“I received my order today and am happy with the service I received. I appreciated the order status updates that were provided from Well.ca and Canada Post. During the checkout process, there was the option to have the order left at your door; this is a great option for delivery instruction. The package I received was wrapped securely, and individually organized by product. I was impressed by the varied selection of products available from your site and I will most certainly recommend Well.ca to family and friends. The handwritten ‘Thank You’ written on the invoice was also appreciated. I have been shopping online for years, and only by chance found your website through a Google search while looking for Fluoride Free Toothpaste. Otherwise I had never heard of Well.ca.”
John
“I was pointed toward your site by a friend of mine. I came to check it out and placed an order on the first visit. I am pleased that my order arrived as quickly as it did and it was packed extremely well! I appreciated the personal touch added to my invoice! So nice to see, especially these days where customer service isn’t always a top priority. Thanks as well for the free sample - what a pleasant surprise! I will definately be ordering from your site often and will happily spread the word to my friends, family and anyone who will listen!”
Kim
“WOW, That was an amazing transaction. The best I have ever had online. I cant beleive it. I ordered Sunday and today it got here TUESDAY!!! wow. Thanks so much I will def. deal through you again and tell everyone!!! Now I do order a melatonin spray from another company the product is Source Naturals. Not sure if you can get it in? Just thought I would ask as I would much prefer dealing through you!!!”
Nadeen
“Thank you so much for the quick responses, on the ball shipping and updates that keep me informed. This is one of the easiest sites to order from!!!”
Kristin, Alberta
“I am so pleased with your service. I got my order within 6 days, the postie rang the doorbell to hand it to me. I got exactly what I wanted, it was packaged perfectly, and….on the bottom of my invoice written with a purple marker, was a big Thank you and a smilie face. Now that’s service!! You haven’t heard the last of me, thank you so much.”
Mary, Alberta
“Received today. This whole experience was effortless and stress free. Thank you Very Much!”
David
“The order was received on the day promised. I happened to be home and the box was put right into my hand! Many thanks for such great follow-up! MOST unusual anywhere these days. You are now my new favourite on-line store!”
MKM, Ontario
“Wow, talk about fast delivery!!! Hard to believ ethat it is free shipping. Even a personalized thank you from customer service for the order!!! Thank you very, very much!”
Beredina
“This is my first order online and I must say that your service is superb! I was kept informed from the moment I placed the order to the complete details of shipping info and the prompt arrival of the shipment. Thank you for the excellent communication, keeping us, the customers in touch with all the ordering and shipping info. And thanks for the nice free bandaids and handwritten ‘Thanks’ note.”
Jennie
“I have only purchased from you once but I had a great experience, just waiting for you to get something back in stock and I will be making another purchase! I’ve also recommended you to everyone I know via facebook!”
Shannon, Ontario
“I just received my second order from Well.ca and am consistently very happy with this wonderful company! I love the wide choice of natural and organic products, many that can’t be found at local natural food stores in Montreal. Everything about this online store is top notch - the fabulous website, the prices, the free shipping, the communication, the very fast delivery and the friendly service! Someone should give the owners, mangers and staff acknowledgment of #1 online store in Canada! Many thanks! Sorry about all the exclamation marks, but they are deserved.”
Maggie, Montreal
“The purpose of my email today is to congratulate the people at Well.ca for your amazing customer service. I’ve just received my order this morning (haven’t had a chance yet to try the product). I’ve never before dealt with a company before which provides so much service for a simple order, with your emails plus notifications from Canada Post to track the delivery process. I have very much appreciated this “above & beyond” approach to doing business and look forward to making further orders in the future. I will certainly be telling my friends and family about your company.”
Betty
“I just wanted to drop you a line and let you know how pleased I am with your company. I discovered your site through a Google search while looking for somewhere in Canada to buy sunscreens that don’t contain oxybenzone. I was pleasantly surprised with your prices, the free shipping, the availability of the product and the ability to pay directly through my bank using debit. I am thrilled to report that my products have arrived less than 48 hours after ordering! I had them shipped to my office and raved about all of it to my coworkers so hopefully you will gain more new customers. I even appreciated the small hand-written note on my packing slip. Great attention to the small details! That’s a lost art in this day and age. I’ll be doing more shopping for sure.”
Mary-Lynne, Ontario
“I just received my order today and was very happy. My items was packed well and I got all of my products that I’ve ordered. I am so happy that I have chosen Well.ca to order from. I will be definitely be ordering from Well.ca from now on.”
Ruth, Ontario
“I just wanted to send a very big THANK YOU!!!! I got my order so quick and easy and also a free sample, that is so very kind of you…you put a smile on my face. Chain companies never care enough about consumers, so i thank you for your generosity, i will continue to buy all i can from you instead of in store and i will also continue telling EVERYONE about this wonderful site…”
Michelle, British Columbia
“I would like to thank you so much for your EXCELLENT service! My order was delivered faster than I could have imagined, and I appreciated the tracking updates. I am very impressed with your service, and will definitely recommend your website to my friends.”
Connie, Ontario
“I just want to say what wonderful service I have received from your company. I have only purchased a few items from you, but due to the wonderful and prompt service I have received I will look forward to looking more closely at other items you provide in the future. I will not hesitate to inform my friends as well, I work in the service industry as well and know the value of a good and happy customer, and to pass the experience on. Thank you again.”
Heather, Ontario
“I just made my 3rd order with you and as usual I am happy. If you carried everything I would only shop at well.ca. Whoever owns and manages this website is fantastic. The best place to order from, and makes other websites look bad.”
Stephanie
“Just received my first order from your site, and I want to let you know it was the BEST on line shopping experience I have ever had. Easy to place the order, and I appreciated all the info regarding it’s disperse from you warehouse. Thank you again, I’ll be sure to be using it again, and letting others know about it. It is great to see that someone out there appreciates customer service is important. Special thanks to Becca, who I believe probably packed the order.”
Paulette, Ontario
“I just want to compliment your on your excellent customer service! I have ordered twice from you in the past and I tell everyone that I have never seen such efficient and speedy service. Your service makes me want to buy more as there is no hassle, its priced right and your are quick and efficient. Thank you for such a wonderful experience!”
Julie
“I love Well.ca, it is so convenient and easy to use. I cannot believe the shipping is free and that alone keeps me coming back for my shopping needs. I buy everything from makeup to medicines on Well.ca and will continue to be an avid customer for many days and months and years to come!”
April, Ontario
“I just have to tell you how impressed I am with the service I’ve received from your company. I just happened to find your website on Monday while looking for a RapidLash supplier. I was please to see FREE shipping and placed my order immediately. Not only did I receive immediate notification that my order had been received, but another letting me know that it was being processed (and packed with love) and another notifying me that it had been shipped. About 48 hours later the package was at my front door. Not only will your company be THE place to look online for health and beauty supplies, I will be telling all my friends about it as well.
Lucasta, Toronto
“I recently ordered some items through your company. And I have to tell you that I am very impressed with your service and the short amount of time to receive my order. I felt that with this excellent quality of service it needs to be addressed. The step by step notice of the processing status of my order was totally awesome. I didn’t need to track my order down as I was informed of it’s status every step of the way. I find this so comforting and rewarding that a company would actually take the time to be in touch with the customer and to assure them of the process of their order. For this I can honestly say that I will indeed shop at your company in the future. Keep up the good work and I give your company two thumbs up.”
Katherine, Washington USA
“I just placed my second order with well.ca, because my first experience was absolutely incredible. Everything about your company is second to none but your customer service is amazing. Whoever is responsible for creating this remarkable company “got it right,” in every way possible! You are a shining jewel and I cannot recommend you highly enough. Your sales representatives are the best; bar none. Thank you so much for ticking all the boxes on this very discerning customer’s list!”
Pat, Alberta
“This is an absolutely excellent site and very well set up. Love the payment options that allow me to usedebit rather than credit. Thanks.”
Ian, Ontario
“I ordered some Burt’s Bees products from your site this week and colour me impressed! Well.ca is the best online shopping experience I’ve ever had. The prices are equal or cheaper than stores. The prices for Burt’s Bees are cheaper than the Burt’s Bees site! I think I saved about $20 ordering from you instead of from there. I am extremely pleased with not having to pay shipping charges and with how quickly my order arrived. You have definitely won over a new customer and I’m telling all my friends. Thank you!”
Kelly, Ontario
“Thank you for your prompt reply to my query. As a business owner it is very refreshing to witness your company’s commitment to customer care. I appreciate your information and will do some additional research on the provided links. Once again thank you for excellent service, and I will be in touch.”
Ed
“Just a quick note to tell you that I have received my order today; and that I am pleased with the product and very impressed with your service. I will definitely be doing more shopping with you. Thank you.”
Elsie, Alberta
“Well my weekend was made, as my package arrived today and also with a free sample in it of Memory FX, which I could probably use, ahahaha. Each hairspray was taped shut, which I was quite impressed with the extra detail……I just keep getting more and more impressed with Well.ca. I do believe I’ll be a customer for life, that was so easy, fast and no charge shipping - it doesn’t get much better than that. This could be dangerous though, a little too much on-line shopping!!! I will be sure to tell all my friends and family and I am SO happy that I found your site. We are going to the U.S. next week and I was going to look for that hairspray down there, but now I can buy it here in Canada thanks to Well.ca.”
Sharon, Ontario
“Nothing but praise for this online shopping site. Everything was PERFECT with this company…Prices were good & Free Shipping. Products were in stock. Great communication with staff. Quickly processed order. Well packaged shipping was very fast. And a free sample included with the purchase. Highly recommend shopping at this site. One Very Happy Customer that will for sure return. Thank You Well.ca”
Patricia, Ontario
“I am very pleased with your company’s speed. i would like to thank you for such good customer service. I’m happy that I got a free sample of Memory fx. Thanks alot”
Stephen, Ontario
“I just wanted to say thank you for the fast shipping and the quality products! I am really impressed by both.”
Sophie, Ontario
“I received the order today. The shipment arrived very quickly and the free sample was unexpected. Your prices are competitive and I can find products that are difficult to locate here. I will be placing another order very soon and I will also recommend you to others. Thanks.”
Errold, Ontario
“I just wanted to say THANKS for being so awesome I ordered bottles of mint shampoo and conditioner from you folks, and not only did it get here super fast, but you didn’t charge me any shipping! AND the product is totally awesome [I’m super excited to use it!]. I’m pretty sure you folks are the nicest company on the web … Just sayin’ Thanks a ton!”
Liz, Ontario
“Thank you for the update that this item is no longer available. I want to compliment you on your customer service! It is fantastic that you emailed me to let me know because I am going to be right next to a store today that I can pick up mouthwash from and had I not known this product is no longer available I would not know to pick some up until my order came and I noticed it was not there. Keep up the great work as it is always pleasant dealing with your company and I have been recommending you to friends and co-workers!”
Connor, British Columbia
“I just wanted to thank Well.ca for making my first purchase a quick, pleasant and overall great experience! The item arrived faster than expected, and the communication on the status updates of the order have been great. The invoice even had a personal scribble from an employee :-) I will be ordering from Well.ca again in the future! Thank you!”
Pavel, Manitoba
“This was my first order placed with Well. I just wanted to let you know that it has been received and I appreciated the manner in which you process an order. It was easy to place, quick to confirm and equally quick to process. I ordered on Tuesday and the package was waiting for me at home on Friday. Should I need any of your products in the future, I would not hesitate to order from you again. Thank you for your efficient service. You are an online service one can count on.”
Heather, Ontario
“In using your website, I find myself in a very rare position. I can’t remember the last time (if ever) that I wrote a message regarding wonderful service from such an excellent, innovative company. Your free shipping is superb, fast delivery phenomenal. Everything about your website and its customer service is remarkable, and I’ll admit I’m not a very easy person to please. I will be a customer for life, and I have recommended all of my friends and family to consider following suit. Thank you.”
Katie, Ontario
“I just wanted to say that I have ordered from you a few times now and you are doing an AMAZING job! I especially appreciate the personal touch and gratitude that you show, and I am trying to spread the word about you as much as possible! All the best, and thank you again!!!”
Zahra, Ontario
“Just want to thank you for the speedy order! Living out in the boonies I rely on mail order and your service was exceptional!!! So many things I can’t get here and shopping is a 5 hour round trip so it’s exciting to see so many things I want you have available. Already planning my next order… Thanks again.”
Debbie, British Columbia
“I have ordered a couple of times from Well.ca and you never cease to amaze me how great your customer service is. You respond immediately, orders are shipped super fast, no shipping errors and I get updates to the status of my order without asking. Internet companies should take lessons from your company.”
Bonnie, Ontario
“Thank you! Your customer service is truly outstanding.”
Carrie, Ontario
“I just placed my first order from your site. I am very impressed with the whole experience. The website is very user friendly and easy to find the items you are looking for. I placed my order on Monday afternoon and received my package on Thursday. I will definitely be ordering from your site again and I plan to pass your website on to family and friends. Great job. Thank you.”
Darlene, Ontario
“I would just like to say that I am so happy with the service that was provided… My order came so fast with no hassle or waiting. I will definitely be ordering from you guys again and will also recommend you to my friends and family, Thank you so much for the great service!!”
Tennille, Ontario
“I wanted to drop a quick word for you and your staff. I purchased on your site… it was received on time, well packaged and with a ton of goodies including samples and cold FX pins. In our fast society we sometimes get things our time, sometimes it is late and in some cases we don’t get what we ordered and never receive a package as happened to me from a merchant during Christmas time. Just wanted to thank you for your great service, thanks to Jenn for wrapping my package and for the helpful chat I had on-line with an almost immediate answer. Super job.”
Stefan, Ontario
“It’s so funny; after I placed the order, I was just blown away by the clarity, helpfulness and warmth of the well.ca site, and then I get your communique’ and it was like the cherry on top of the awesome sundae! As a consumer yourself, you know that customer service is the exception, not the rule (although I shouldn’t speak for Canada; here in the states, it’s HOR-rible), so it’s always nice to come across people who know how to do business and let you know the entire world isn’t broken.”
Erik, USA
“I just wanted to take a minute and say how excellent the service is on your site. It is easy to navigate, has a fantastic selection and the customer service is outstanding. I look forward to shopping with you again.”
Cara, Ontario
“I have just received my order and am very pleased with the packaging, quality and condition of the items and the great deal on each item purchased. Normally I don’t take the time to provide feedback for online orders but you have provided some personal touches in your automated emails that immediately gave me a feeling of confidence in ordering through you. The icing on the cake was the simple handwritten thank you from the order packer, Arnold with a nice smiley face to boot. I don’t expect this kind of personal touch from my local drug store (nor do I get it). The feeling that I got was that I was a real person dealing with a real person rather than the usual number vs number that is usually associated with such dealings. Very very nice, I’ll certainly be a return customer even if it’s only for a bar of soap and I will be sure to recommend you to all of my friends.”
Carl, British Columbia
“I just wanted to let you know that your service was great. The ordering process was easy, the conformation email was appreciated, the follow up emails with the tracking information was nice and everything arrived on time as promised as expected. It is always a bonus when everything works out how it is supposed to. I would definitely order from here again and I will be recommending your site to my family and friends.”
Trinda, Saskatchewan
“I ordered from you guys for the first time about a week ago and have been VERY happy with the results. I was able to find a product that is no longer available in my city, you let me know where it was every step of the way, and it got to me in only a few days. Not only that, but my invoice had a personal note on it from Sarah with a happy face on it!! A silly thing, but it felt very personalized. I’ve ordered a lot of stuff on line and this was by far my best experience. The fact that you have free shipping will also keep me coming back again and again. Keep up the good work!!”
Kelly, Saskatchewan
“I was waiting to comment until I received my order but I’m compelled to comment on the high quality of your communications. I’ve been updated consistently and quickly in a clear manner—and not too much. I’m really sensitive as a consumer, and aware as a marketer, to companies Marketing Communications and so far I’ve been really impressed.”
Wendy, British Columbia
“My items came today…AWESOME. I LOVE WELL!!! So convenient. And things are ALWAYS packed so amazing!!! Nothing is ever damaged… I always get excited when I get a WELL box.”
Donna, Ontario
“I absolutely adore this store! Your service is friendly and courteous, the delivery was speedy and the products were exactly what we were hoping for. (Sometimes pictures are not as accurate on other sites as one hopes they should be, but your shop has very nice pictures of the product, and very decent write-ups.) Expect more orders in the future; from not only our household but from friends and family as well!”
Helen, Ontario
“Honestly, I buy a lot of stuff on the web, sometimes I have a good experience, sometimes not, but you guys are straight up the best company I ever had to deal with. Right items, so fast and during holidays. I’m very impressed. Thanks for the great service! Happy holidays!”
Maxime, Quebec
“I just placed my first order with you, and I wanted to let you know you did a great job on your website. Everything is wonderfully laid out, and I appreciate how “polite” it is. It is super to see Canadian companies offering better service (like free shipping) for Canadians, so we don’t have to shop from the states all the time! Keep up the great work!”
Emma, British Columbia
“You guys are great - thanks for your excellent service… I have placed a few orders online and you beat everyone hands down! You are quick and efficient AND you inform your clients what the status is on their order AND, you allow the client to reply to your emails… WTG!!! Keep up the great work.”
Sophia, Quebec
“As a first time user, I wanted to pass along how impressed I am with the service. I have never had such efficiency when it comes to ordering and shipping. Thanks for the great work and I’ll be back!”
Carole, British Columbia
“Thank you and what a great place to shop. I live in a remote part of B.C. and I discovered Well.ca a couple of months back. I just love being able to sit in the comfort of my home and order everything that I was normally purchasing at my local pharmacy or other big box stores in the cities. I love the fact that the selection is really good and the prices are competitive and that I do not have to pay for shipping and yes my orders come quickly by postal service. I also like the fact that when I think of something I need I can go onto your website and find it and can add it to my shopping cart and when I am ready to order I just click on and it’s just that easy. If the product I want is not listed then I can always chat with a representative right now for information. Keep up the good work all you folks at Well.ca. I brag about you every chance I get. Hugs to you all for a wonderful Christmas and may 2010 meet with all your expectations.”
Joyce, British Columbia
“What a great online shopping experience! I went online when I couldn’t find the products I was looking for in the malls. I was thrilled to find the items I was looking for, as well as items normally only found in specialty stores. Thank you for stocking vegan and cruelty free products! The free shipping was a big deal, but it was the fantastic customer service that will have me coming back. I will recommend you to everyone. Thank you.”
Cindy, Ontario
“I just wanted to let you know how impressed I am with your company. I am doing all of my holiday shopping this year from my laptop computer. I started in October, and so far have purchased from 16 different e-retailers. Yours has been the best of all of them. Easy to navigate website. No lag time. Good Selection. Good Prices. Simple checkout. Free Delivery. Plus, superior and personal customer service. You will have my future business and I will refer my friends and coworkers to your site. What more can I say but, Well done!, Well.ca.”
Robert, British Columbia
“Thanks so much for my first order from Well.ca which arrived at my door some minutes ago. I am so impressed with your Company, I feel I was treated like a Queen. Thank you, I will enjoy these products and will order again in the New Year. Do have a great Christmas Season and we’ll be in touch in the 2010.”
Armella, Saskatchewan
“I would like to let you know that I received my order last week, and am very satisfied with the speed and service! Thank you for the free gift as well! I will be ordering from you again, and definitely recommending your site to family!”
Melanie, Ontario
“You guys!!! You are absolutely wonderful. From start to finish, I was notified what was going on with my order. From the time my order was received, to when it started being packed, and then when it was shipped. Today I got my order, and I couldn’t wait to open one of the bottles of body mist to make doubly sure that it was the same scent I had purchased before. And it was!!! To think that I’ve searched everywhere in Kingston and was told that it was discontinued, and then found you by accident online. Great job. I am more than satisfied with your service and will tell everybody I know about you. Neither of my daughters drive, so they have to bus or cab everywhere. My one daughter LOVES to do everything online from hotel reservations, to booking tickets. I can hardly wait to tell her about your company that is so efficient, has all the things they need and offers free shipping. I have a feeling she will be getting a lot of her Christmas shopping done at your store. And I’m happy to have helped spread your good name. Thank you.”
“I wanted to send you an email to say thank you for my order. I am still in shock as to how quickly I received my package. I also appreciated the email updates on the status of my order as it progressed through each stage. Your service is outstanding and I guarantee that I will continue using your website and services. I am at a loss for words as I have never received such great service before. I am extremely pleased with the experience and will recommend your services to my friends.”
Brooke, Ontario
“I had been trying everywhere to find a particular L’oreal face cream which was evidently being phased out, and in desperation while roaming the internet for online possibilities, I came across your website. Delighted to find that you did indeed carry the product, I ordered it six days ago. I was immediately sent a receipt and order confirmation to my email address, and shortly thereafter received two follow-up emails detailing the status of my order. This morning my product arrived, and to cap everything off not only was there a sample package of Cold-FX in the box as well, but my receipt was actually signed by a real live human being! It says “Thanks! Mike :)” I am so impressed with the efficiency and general wonderfulness of my experience with Well.ca that I’m now a confirmed fan, and will begin pressing all my family acquaintances (the ones I like, anyway) to shop through the site as well! Thanks again for delivering my impossible-to-find product at a reasonable price, in a prompt and efficient fashion, with personal touches that often are missing from most in-store shopping experiences. In short, I love you guys.”
Alexis, British Columbia
“What a great online shopping experience! User-friendly website, good prices, great shipping/tracking/notifications. I wish all online stores were up to your standards. I’ll be recommending you!”
Jacquie, Alberta
“Just wanted to let you know that you have ONE OF THE BEST ONLINE order systems. It is truly amazing how you inform the customer!! Regardless the product(s) ordered!! I’ve ordered just a brush this time, but you can be sure that I’ll be checking your website regularly to see what I can use from your offerings. I like shopping online and I must tell you that many companies are very sloppy with dealing with the customers. So keep up your GOOD WORK!!! Thanks very much!!”
Helena, Ontario
“I received my order and am happy that I will not be wasting my time in stores in future looking for this product. I will watch your site in case there are other products I want. Thank you again.”
Betty, Nova Scotia
“Thank you so much for your wonderful service. I love that your site has a wide variety of products to choose from! I’ve passed on your site to a few of my friends, one which I know uses it ALL the time! “
Karen, Ontario
“I just received my order from well.ca and I’m just writing to thank you for exceeding my expectations and giving me excellent service. This was the first time that I have ordered from your site so I had my doubts and didn’t know what to expect but I was completely satisfied. The free shipping in Canada makes ordering from your site extremely attractive and the daily/monthly sales are the main reason I ordered from your site in the first place, but when I opened my package and saw the free sample pack of coldfx and the fact that I ordered 60 vitamins and you sent me the 10% bonus pack for the same price it made my day. It may not seem like a big deal to you, but to me, it’s those extra little tokens of customer service and appreciation that will ensure that I will be a customer to Well.ca for life and I will be recommending your site to my friends and family.”
JC, Ontario
“As the holiday season approaches I’ve been doing a great deal of online shopping. The results have often been disappointing and very frustrating. Anyway, after rattling off half a dozen angry e-mails, I felt it was important to thank those who have treated me well. On every order I’ve made with your business I have received a package that has been carefully even perfectly packed, showing me how much your business cares about its customers. I just wanted to express my gratitude for this and assure you I am a going to remain loyal customer to your business. Once again, thank you so much for this consideration, I really appreciate it.”
Todd, Alberta
“I just wanted to thank you for shipping SO fast! I’m so pleased with the excellent service, fantastic prices, great selection, and especially the free shipping! I will definitely be using Well.ca for many of my regular purchases.”
Sarah, Alberta
“I am Canadian, now living in a small beach town in Costa Rica and wanted to let you know how pleased I am that Well.ca is available for me to shop online. The free shipping makes ordering quantity viable and I love that you guys have tons of new products coming soon as well as my favorite Canadian products! My mom visits several times per year and brings the goods with her. She arrives first week in December so I’m eagerly anticipating my order! It is very difficult to get good quality products here in the jungle!”
Sasha, Costa Rica
“I just want to say that I love shopping at Well.ca!! I have only ordered a few times BUT that is only the beginning!! I find myself going to the Well.ca website constantly and I have another order ready to go!! I also enjoy your “Green & Natural” area too! I can’t wait for so many of the “coming soon” items you have! With the customer service and items you provide why would anyone want to shop anywhere else?!! Bravo, Well.ca!!!”
Laura, Saskatchewan
“I have always had such good service from you guys. I am so glad that I discovered you. It is a real treat for me to be able to get products from home that I am used to using. Being in a strange country, with strangers, you can’t imagine how comforting it is to be able to get familiar products. It’s the small things like this that make a difference. Thank-you so much for your wonderful customer service.”
Patricia, Armed Forces
“Thank you for supplying us with this service. It was a long time coming. Truly feel that we have all we need to shop from home now.”
Tessa, Ontario
“Well.ca is probably the best I’ve ever shopped at. It has the best customer service! I tell everyone I know that I have a favorite site. Keep up the good work! Thanks for the great prices!”
Catherine, Nova Scotia
“I just had to let you know that I love your site. I placed a small order last week and I was extremely impressed with the online customer service (order acknowledgement, processing and shipping confirmation, shipping tracking info, delivery info, etc.). I am also really pleased that you carry so many natural, organic, and vegan products (and that I can search for them). I also have to commend you on your website design. I really like the searching capabilities by brand, by type (natural/organic/vegan) and by product. It was really easy to find what I wanted. I have recommended your site to several of my friends and I look forward to more shopping with you.”
Bonni, Alberta
“All I want to say is that you have top notch customer service and I’m impressed with your e-mail notifications on the order status.”
Rose, Ontario
“I just received my order and want you to know how impressed I am with your service! Your 1-2-3 updates are great and the delivery very very fast. I will recommend your company to all my friends.”
Inge, Ontario
“I have nothing but praise for Well.ca. All my friends and co-workers are checking Well.ca out now - and they love it!!! It’s so refreshing in this day and age to shop at an online store and be treated better than any store I can walk into - I refuse to go to a store for anything I can get off Well.ca!!!!! Can’t wait for my next order to arrive!!! Thanks again SO MUCH I love you guys!!!”
Jennifer, Ontario
“Well.ca, I sure am telling ALL my friends & family about your site. You will get lots of orders from my family & friends (from all over Canada). No fuss, NO muss. Just the way I like it. Hugs to Well.ca.”
Ramona, Manitoba
“I am really enthusiastic, with Well.ca products, the web-site and your service. I am looking forward to a new purchase!!!”
Mary, Quebec
“I looooooove Well.ca I am so grateful such online shop exist. If it weren’t for it, I’d be shopping for my kids at double or even triple the normal price in Nunavik Quebec. This allows me to shop for items that I can’t find in our remote area. Thank you Well.ca.”
Laina, Quebec
“I have shopped with your company several times and the experience has been great. I heard about you from my sister and many people have heard about you from me. FAST shipping that’s free? Awesome. The orders always come packed with care and I really appreciate that. The extra wrapping of things that could leak or spill is especially thoughtful. Thanks so much, a happy customer.”
Nola, Alberta
“Perfect, many thanks, super service, easy to use and fast!”
Valerie, British Columbia
“I just wanted to send a note to thank you so much for your service. Living in a remote, fly-in community in Nunavut makes it more than difficult to get affordable supplies. We’ve been living here 7 years and year after year, we’ve watched with a feeling of helplessness and frustration as shipping prices skyrocketed to the point that we can no longer afford to order items online. Two years ago, we had twins and the need for pharmacy items well…doubled! They often didn’t have what we needed in the stores in our community so our only viable option was to have family members in Ontario shop for us, package the items, lug the packages to the post office and pay a fortune to get them to us! Then, this summer someone in our community told us about your company!!!!! I can’t believe we’d never heard about you before! We have been sure to spread the news to everyone we know!!! I just want to thank you so very, very much for your excellent customer service, superb packaging, awesome selection and FREE SHIPPING!!! It is so incredibly helpful! We are so appreciative!”
Stephanie, Nunavut
“Thank you for the updates, this was the easiest online shopping I have ever done.”
Marlene, Ontario
“I am happy to say that I will certainly be purchasing another item from Well.ca that I have been searching to find forever now…that is, Salon Selectives Stay Put aerosol finishing spray!!! Unable to get it ANY WHERE and you guys are my saviours!!! THANK YOU, THANK YOU very much!!!”
Lori, Ontario
“Sending a quick note to tell you how impressed I am with your service. My order was made on September 30. I received 3 notices (order received, order filled, order shipped). Then I was able to track it through Canada Post. Two containers of Amazing Grass arrived October 5, three days before the estimated shipping date. Thank you sincerely for excellent service. I will certainly use Well.ca for future items. P. S. And thanks Ross for the smiley face :)”
Marian, New Brunswick
“Wow guys, I love your website. Your green and natural products are amazing. I never have to go to a natural health store again! The website is very user friendly and love the free shipping of course! Thank you so much, keep up the good work!”
Parm, Alberta
“I wish all other sales/retail offices were like you. I never knew your company existed but I will make sure to tell my family and friends. From the moment I placed my order I have had a daily update on where my package is, when it was picked, shipped and delivered. AMAZING…and this was for a tiny little order. Thanks again and keep up the good work!”
Mary, Ontario
“I just wanted to say I just received my order. I couldn’t be more pleased. First of all the website was clear and concise, my initial email about shipping to the uttermost tip of Canada was answered promptly, then the order process was easy and tracking my package was also a breeze. Finally I got my package in less than 10 days and that is fast for Inuvik NT, trust me. Thanks so much and well done…by the time I get the word out about this site no doubt you will get more orders from the great white north.”
Marg, Northwest Territories
“Your service is wonderful.”
Aleksandra, Ontario
“The way your company handles the whole ordering process and especially the return for refund process have been very efficient and professionally. It has been a positive shopping experience with Well.ca. I will certainly be buying from your web site again in the future.”
Vince, Ontario
“Thanks so much! Wow you have excellent customer service! I’m thoroughly impressed.”
Erin, Alberta
“I just wanted to thank you for your excellent service. After my first order was lost in transit you did everything you could to replace it. Your response was quick and thorough, and you always kept me informed. You can count me as a loyal customer for years to come.”
Erin, Nova Scotia
“I want to thank you for your prompt service. Everything arrived in excellent condition. I am extremely pleased with your service.”
Jan, Alberta
“No questions, just a thank you. I am overwhelmed with the service I’ve received from everyone there. I was going to log my comments, but it’s obvious I’m not alone! There are literally hundreds of people who have already logged the same comments. Completely impressed with my first ‘trip’ to Well.ca and with the sincerity of everyone involved in the ordering process.”
Manuela, Ontario
“Many thanks indeed for the great service! I’ve already received the items I ordered and I’m very pleased with the wonderful customer service and follow-up telephone call from your GREAT staff member. You now have a very happy customer here in Virginia - USA.”
Petronilla, Virginia
“Thank you for the great service. These products were not available on your website but after I called and inquired about the availability, you had them on the site within 2 days. I wish all of my internet shopping experiences were as positive as this one. Thanks again.”
Susan, Ontario
“I just want to thank Well.ca for everything! It’s the best online commerce that I used. The process is fast and with a lot of feedback! Thanks!”
Doru, Ontario
“Thank you so much. I really enjoy ordering from Well.ca because it’s easy, fast to order, and if I need to return something, the return is easy and quick as well. I always have a positive experience with Well.ca.”
Maddy, Ontario
“I just wanted to drop you a note telling you how much I love your web site and the service that you provide. I’ve never had such great service from buying online and I look forward to being an ongoing customer. Keep up the great work!!”
Kathleen, Ontario
“Hi - I wanted to compliment you on your great web site and friendly service. It’s a pleasure to do business with you and I will in the near future again.”
Joan, Ontario
“Great service and fast too! I was at coffee break telling some of my co-workers about your company…a better way to shop, large selection of merchandise, and I even got a happy face on my bill. Now that is enthusiasm!”
Rita, Ontario
“I just wanted to say thanks for your promptness in filling the order. Most impressive. Packaging is also great.”
Angela, Nunavut
“You guys have exceptional customer service, which we don’t see very often anymore.”
Melissa, Northwest Territories
“Thank you for your prompt attention and response! I am very impressed with the level of customer service on Well.ca.”
George, Ontario
“I just wanted to say how I will forever be purchasing my drugstore products from Well.ca. Your packaging is above the standard and is always correct. I have never had an issue, nor have I been disappointed. With free shipping why would I shop anywhere else?”
Jamie - Brandon, Manitoba
“Package arrived quickly and in good order. Thank you for the good service, prompt shipping and good communication/tracking. Consider me a happy customer!”
D.A. - Woodstock, Ontario
“Awesome customer service! I look forward to placing my next order with you.”
Nola - Calgary Alberta
“Just wanted to send a quick note to say that I was very pleased with your service and thought that the handwritten thank you on the invoice was a lovely touch. I’ll definitely order from you again and will encourage family and friends to do the same.”
Julie - Peterborough, Ontario
“Customer Service supreme.”
Sandra - Edmonton, Alberta
“I have been recommending your site to my friends and just today I received a gift from a friend (a product I was interested in trying that I saw on your site with great reviews) sent from well.ca! I am happy to promote such a great Canadian company! Thank you all for doing such a great job! I look forward to continuing my shopping with Well.ca!”
Shannon - Toronto, Ontario
“I recently received my order after placing it a few days ago (ordered Monday delivered Thursday). I was amazed at how well it was packaged. The body washes I ordered were wrapped in plastic and the caps were held down with tape. Who does that!?!?!? All I can say is that I was simply impressed at the care they took to ensure there was no spillage affecting my other ordered Items. The personal note of ‘Thank you’ was also appreciated. I will definitely be ordering from Well.ca soon!”
Andrea - North York, Ontario
“I’m very pleased with your service as I don’t order much on line. Having the emails sent to me is great, it lets me know that things are happening and I’m not left in the dark. I will have no hesitation ordering from Well.ca in the future.”
Harry - Delta, British Columbia
“What a great service! Thank you.”
Maurice - L’Ile Bizard, Quebec
“I’m really impressed! Not only did you have the products I couldn’t find locally, I put my order in early Monday morning and received it Thursday. And the free shipping is a huge plus. Thanks so much, I will definitely be using your site again and I’ve been telling all my friends!”
Lisa - London, Ontario
“I just purchased my first item from your site, and what an amazing experience. I shop a lot online - I hate going to the store - and find that your site had an extremely smooth process. The free shipping is what attracted me - something new for the Canadian market.”
Debu - Toronto, Ontario
“Some positive feedback… your website, order processing, emails informing the customer on orders, and product prices are just excellent. Thanks for the great service.”
Clarence - Edmonton, Alberta
“I purchased an item from you mere days ago. Not only was I pleased with the free shipping, and to be able to source my item from Canada, but you kept me informed of the processing of my order every step of the way. I placed my order late morning on the 22nd and it arrived today on the 24th. Such excellent service from start to finish is hard to find these days. I will shop at Well.ca again.”
Martine - Ottawa, Ontario
“All I would like to say is that Well.ca has the best customer service on the net. I tell all my friends at work to order from you, and they do!! Keep up the fantastic work.”
Carol - Richmond, British Columbia
“Recently I ordered some tea that my daughter had been searching for since our supermarket stopped selling it. I wanted to let you know that I have never dealt with a company that was so considerate of their online customers. The e-mails that you sent letting me know exactly what stage my order was in was amazing. I knew exactly when it was expected. I thought I would send this to you to let you know what a pleasant experience I had with your company and would not hesitate to recommend you to my friends.”
Rita - Barrie, Ontario
“I just received my first order from Well.ca, and I am so pleased! I live in the north and I don’t know what I would do without your company. Thank you so much for your service, prices and selection. Keep up the good work!”
Kathy - Iqaluit, Nunavut
“No questions, I just wanted to say thanks for the update and what a great service and product!!”
Sandra - Toronto, Ontario
“Hi - just a note to thank you for your marvelous fast & free service. I also appreciated the fact that you could track your shipment daily. It’s such a pleasure to have such great customer service today. Many thanks again.”
Ann - Hamilton, Ontario
“I just wanted to thank you for AWESOME service!! I always compliment businesses that go the extra mile (as well as inform if there are problems), and I just want to say that I am EXTREMELY satisfied with my recent order. You kept me fully informed via e-mail from acceptance through delivery so I ultimately knew when I would receive it. PLEASE keep up the good work.Thanks again for your great service!!!!!”
Noëlle - Richmond, Virginia
“Your amazing package & service will definitely have me coming back to Well.ca - and telling my friends, too.”
Geoff - Ottawa, Ontario
“My rose scented lotion arrived today and I am so pleased with the product and the service!”
Susan - Iqaluit, Nunavut
“I recently ordered a cream from your website and got it within few days, which is great but the reason I’m writing you is because in my packing slip somebody wrote by hand “thank you” and a smiley face. I thought it was a really nice detail since I’ve never seen such a thing coming from any company in Canada. Hope you keep up with the good service, and I’m totally going to recommend your website to all of my friends!”
Metztli - Toronto, Ontario
“Hi, just to let you know that the order arrived today. Thank you. I am very impressed with your service. P.S. I very much liked the personalized thank you note that came with my order :)”
Evelyn - Toronto, Ontario
“Thank you for the prompt shipping of my order; it arrived last week and I am very satisfied!”
Suzan - Hamilton, Ontario
“I am just sending an e-mail to tell you how appreciative I am to your fast delivery and to your extremely kind staff. Even a little thank you, one employee wrote on my package was very thoughtful (thank you Megan). I just bought three products from you within the past week and I have already received them. Your overall setup, low prices, fast shipping and free shipping are a godsend for me, as a shopper and a Canadian, too many sites it seems try to rip off buyers. I would like to thank you overall for your extremely reliable site, I look forward to many more products I will be purchasing from you in the future. Thank you.”
Jami - Wheatley, Ontario
“I have to say I am very impressed with your services and response. I ordered my item like 2 or 3 days ago and they are now at my door. I haven’t seen the items yet, but I am sure I don’t have to doubt that they are good, and with very reasonable price. :) I will definitely promote your website to everyone I know, and thank you very much for the great service! :)”
Aurora - Waterloo, Ontario
“I just used Well.ca for the first time and I must say, I am impressed! Free shipping, competitive prices and free samples - the trifecta of a great company in my opinion. I will definitely be back. The only downside is waiting for the box to arrive! Thank you, very sincerely. “
Heidi - Wabamun, Alberta
“I’m so glad I found your site. I ordered two products from you that I couldn’t find anywhere in Toronto - tried at least 4 or 5 major drugstores. Found both on your site, and they were delivered two days later!! I will tell all my friends about you. Thanks again.”
Terri - Toronto, Ontario
“I have placed my first order with Well.ca and must comment on how impressed I am with your website and order process. The updates regarding the order progression are incredible! The format of the update and easy legibility is outstanding. Even to the point where you automatically receive a Canada Post email and can link right into the specific tracking information without entering the tracking number is incredible. I order online however your site exceeds all others by far. Thank you for the outstanding service.”
Kerry - Kitchener, Ontario
“Recently I placed an order with your company and the items arrived today. Just wanted to say how impressed I am with Well.ca. Your web site is very well organized and easy to use, your communication with regards to orders and shipping is very informative and the items arrived quickly. I will definitely recommend and use Well.ca again! Thank you.”
Mary Lou - Markham, Ontario
“I’m just writing to tell you how impressed I am with Well.ca I ordered on Saturday the 14th and I had my products today (the 18th). Promptness, free shipping, and great products. I can’t believe I haven’t known about your services earlier. Thank you.”
Marko - Toronto, Ontario
“I’ve only made purchases from you a couple of times, but both have been great experiences! I look forward to ordering from you again. Your prices are very hard to beat on the products you carry.”
Freja - Maple Ridge, British Columbia
“I just received my shipment today and I just want to thank you for such great service. You have won a customer for life with such fast and free shipping. Again thank you very much!”
Debbie - St Catharines, Ontario
“Just wanted to let you know how impressed I was with the service I received from your company!! I was blown away! Never have I been so ‘led’ by the hand and ‘felt honored’ to have placed an internet order with anybody like this before! Right down to the ‘Happy Face’ from Ross on the paperwork that came with the order!!! I was sorry I didn’t have a much BIGGER order!! I will let people know about your service - and of course I will be ordering again, in the near future!!”
Barbara - Spruce Grove, Alberta
“Thank you for your excellent service.”
Ajmal - Toronto, Ontario
“I’ve had a great shopping experience with you!!! Thank you so much for your excellent service!!!!!!”
Ana - Mississauga, Ontario
“Just wanted to tell you my very first order with Well.ca arrived today (record time for a free shipping service) and in a very well protected package. Kudos! I’ll be spreading the word. ; )”
d’Pappy - Kimberley, British Columbia
“I just want to say thank you to your great staff…so friendly and helpful. My order arrived today, just one day after being shipped…great service! Thanks so much.”
Barbara - Toronto, Ontario
“Thank you so very much for having this site and making it so easy to use. I received my first order a few weeks ago and I cannot believe how well everything was packed for shipment. I would like to thank Emily for helping me to change the shipping address. She was so very kind and it was changed immediately. I am a person with a handicap, and this site is exactly what I need to lighten the load on my family as they normally would do this shopping for me.”
Rhonda - Nepean, Ontario
“I just want o say, Thank you for such great service. I received the two bottles of Gloves in a bottle on Wednesday. I am very happy with the way the order was handled. When I need more I know I will be ordering from you. “
Daphne - Singhampton, Ontario
“Wow, what fabulous service! I just received a shipment from your site today, and the whole process was absolutely enjoyable. Will shop with you again. Thank you!”
Kevin - Waterloo, Ontario
“Thanks for your help. Best customer service experience I’ve had in years!”
Dirk - Meaford, Ontario
“Thank you! The order arrived today! Your company is INCREDIBLY well organized, and comprehensive with your procedures!”
Kevin - Toronto, Ontario
“Got the package, thank you so much for making that happen. Oh, and thank you for the added bonus… *snacking* You have made my first purchase with Well.ca a spectacular one. I will tell my friends and family about the web site and the wonderful experience I had.”
David - Barrie, Ontario
“Hello and thank you for providing me with such fast and quality service with a great selection. I saw a happy smile on my invoice on my first purchase and it made me laugh you guys are really doing a great job, and you are a Canadian business which makes me very proud. Keep it up - and please don’t ever turn into an evil money making corporation!”
Zain - Toronto, Ontario
“My item arrived in good time, and is in excellent working order. I want to thank you for all the shipping updates - I have never received such service from an online provider. I will definitely be ordering from you again!”
Cathy - New Westminster, British Columbia
“Wow, great service. An order update and another expected when the order ships. Nice! Good customer focus!”
David - Brea, California
“Thank you and I just want to let you know how user friendly your system is.”
Claire - Cambridge, Ontario
“Thank you for my pedometer. I am impressed with your service, this is the first time I used it and I will surely will use it again.”
Sylvia - North York, Ontario
“I have no questions but I do want to say thanks for the personal thank you note written in my last order. It made my day to know I wasn’t just another cybercustomer! My ancestors are from Quebec and I have a special place in my heart for Canada. And I’d also like to promote the use of the Melissa tablets. I have never had such good quality of sleep. I suffer from osteoarthritis and fibromyalgia so I was seldom sleeping through the night. Now I sleep like a baby! Awesome stuff. I am spreading the news as this is hard to find in Wisconsin, USA. Thanks again!”
Linda - Pulaski, Wisconsin
“Truly amazing service thus far. Thank you!”
Manh Tuan - Ottawa, Ontario
“Thank you for the update. I really appreciate your emails letting me know what is happening with my order. Specifically, by letting me know “what’s next” I feel informed. I do A LOT of shopping online and I find that really differentiates you as an online retailer.”
Vanessa - Toronto, Ontario
“I just wanted to take a minute to say thank you! I received my shipment today and was rather surprised as I only placed the order a week ago. Everything arrived in perfect condition and the tape over the bottle lids was a very thoughtful touch! I will definitely be recommending you to everyone who will listen! Living in the remote arctic so many things are nearly unobtainable to us, so as you can imagine I was thrilled to discover your site, and was very impressed with the service! I will definitely be ordering from you in the future. Keep up the good work (and free shipping)! “
Angie - Norman Wells, Northwest Territories
“Your customer service is the BEST!”
Dave - Mississauga, Ontario
“Just wanted you to know I received my order yesterday and everything was just fine! Thank you for your great service and I look forward to placing another order at a future date.”
Jacqueline - Wynndel, British Columbia
“I just wanted to say I received my order today. This was my first experience ordering online and I must say you people made it so easy for me. Thank you so much.”
Jane - Thunder Bay, Ontario
“I am absolutely amazed and stunned at your stellar customer service! I am shocked that I received the exact item that I was in desperate need of, the correct amount of items and all arriving on December 31st when these were only ordered very late on December 29, 2008! I will definitely be ordering more Brut from you and will be checking out your website for additional products to purchase. I have already told my husband about your website and will continue to tell all my friends, family and co-workers about your excellent service!”
Lynne - St. Thomas, Ontario
“Thank you so much! The Turtles and scrunchie were a real surprise because I put the package under the tree for Christmas morning. My mother and I had a tradition of enjoying Turtles at Christmas each year before she passed away and I would have hated to break the tradition this year. You came through for me and you didn’t even know why! I am deeply grateful for that. Thanks again and I look forward to ordering again soon!”
Darlene - Kearney, Ontario
“I just wanted to let you know that our order arrived today, a day early, and in perfect condition. I am more than pleased with the service, price and no shipping fees. I will definitely be ordering from your company again.”
Laurie - Surrey, British Columbia
“I’m so glad Google led me to your website. The thing that made me order was the free shipping first, and secondly, that you actually had the product I wanted, which is often difficult to come by. I will be ordering with you again, and I’m going to tell everyone I know (that’s a lot of people) to check you out should they need to order anything. Love love love the free shipping, and the fact that it arrived in 4 business days. Keep up the great work for us Canadian buyers!”
Kelly
“Based upon my experience, Well.ca places highest among the online businesses I have ever dealt with.”
Gary - Edmonton, Alberta
“Thanks very much for the product and I will definitely recommend your company to all of my friends.”
Kelly - Las Vegas, Nevada
“I’d like to let you know that I really appreciate the customer service at Well.ca. It is the best service I have experienced in recent memory. To phone for help and not be shuffled through numerous departments, talking to someone who is knowledgeable about the product and free return shipping are all exceptional services. You make it so easy and safe to order from you that I’ll definitely order again in the future.”
Jennifer - Calgary, Alberta
“This past week I used your site for the first time. I am extremely impressed with everything about your company, the selection, the prices, the free shipping, the timely shipping, your neatly designed website and finally the personalized signature on the product invoice. I’m even more impressed that this is a Canadian company; it’s much more advanced than any other online shopping company I’ve used. The product I ordered, Snap facial cleanser, was hard to find in any store or website ’til I came across this one. The only thing is that I didn’t know about it until I stumbled upon it on the internet! I wish I had known sooner. I’ll definitely spread the word though! Keep up the good work!”
Shannon - Erin, Ontario
“I am very impressed with the super fast delivery and free shipping, I think I will be doing a lot of my shopping on here :)”
Patricia - Toronto, Ontario
“Thanks so much. I have really enjoyed your website. And I am sure you get this compliment all the time, but I LOVE the fact you have free shipping. And your return process is amazing. Just awesome!”
Amanda - Winnipeg, Manitoba
“Thanks for the very prompt service. What a great company as a first time customer.”
Roslyn - Toronto, Ontario
“I was very impressed with my first order with your company. The goods were well packed and the personal thank you note was a nice touch! Living on an island usually means waiting up to 3 weeks for delivery of anything from a letter to a large parcel, but your shipment made it in record time.”
Shelley - Iqaluit, Nunavut
“Just want you to know that I got my package and how impressed I am with your service. This was the best customer service experience I’ve ever had.”
Andrea - Scituate, Massachusetts
“I just wanted to say that I love the site. I am a frequent online shopper and I love the convenience of the site, free shipping, and the site itself is really well done (I’m a web “oper myself). I just wanted also say that I like your larger than normal selection of natural products. Thanks. I’ll be ordering again soon.”
John Paul - Toronto, Ontario
“I just wanted to let you know how impressed I am with Well.ca! It was so easy to place an order, and I couldn’t believe how quickly it was processed and shipped to me! Thank you for the free shipping and for the prompt service! I have been spreading the word to friends and family about Well.ca and will definitely use the service again in the future!”
Stacey - Okanagan Falls, British Columbia
“I have been pleasantly surprised by the prompt service and professionalism while purchasing my pedometer. I was kept informed and updated as to the processing and impending delivery. I was more surprised at how quickly it arrived. Thank you so much.”
Cathrine - Cornwall, Ontario
“Arrived today! That was super fast: totally impressed with service.”
Alex - Mississauga, Ontario
“Thanks for your great service. Kept me in touch with progress of the order, prompt delivery, good packaging! I’ll be back!”
Steve - Toronto, Ontario
“Thank you for an easy transaction! Item received just as described. This was my first time using your service and I’m very pleased.”
Jeremy - Newmarket, Ontario
“What a terrific experience when you can’t get to the shops. I ran out of make up (panic time ha ha) so I ordered from Well.ca and it was here in a few days plus free shipping. It was so easy and the selection was good, what a wonderful time we live in!
Kaye - Cookstown, Ontario
“Lots of products to choose from, easy navigation, fast easy checkout, and super-fast shipping!!! Fast, zippy, and totally un-hassley! Great customer service, and communication!!! Thanks!!! :)”
Susan - Stella, Ontario
“Have just received my Obusforme sound machine, incredibly fast delivery and service which I appreciate very much.”
Nora - Balzac, Alberta
“Thank you so much for your prompt and helpful reply! Your help was invaluable. And I will be sure to use Well.ca in the future because of your warm and courteous customer service. Thanks again!”
April - Brooklyn, New York
“What wonderful service and conveying of information. Thank you, your service is simply outstanding.”
Michael - Ottawa, Ontario
“Just a quick note to say how much I am impressed by your quick service. I ordered the product 2 days ago and I received it today - now that’s service!!! I will certainly use your company again and tell my friends as well. Thank you”
Pam - Stouffville, Ontario
“Got the shipment Monday, everything was present and correct - great service! All the best from a pleased new customer.”
Susan - Montreal, Quebec
“I just wanted to let you know that I have received superior customer service from Well.ca in dealing with this. You have made this extremely stress-free which is not always the case in dealing with refunds. It is because of this that I will certainly be shopping at Well.ca in the future. “
Jennifer - Victoria, British Columbia
“I just received my order from your company. This is the first time I have ever ordered anything online and I wasn’t sure I could trust this method. My order came even sooner than expected and there was no hidden costs or surprises. I’m not sure how you do this without shipping costs but…my invoice even appears to be signed by hand! There also seems to be no ongoing advertising to my e-mail address..a pleasant surprise. Needless to say I am passing around the name of your company to anyone I know. Thank you and I will be sure to use your company again.”
Noel - Kamloops, British Columbia
“I just wanted to say that my shopping experience with you guys has been wonderful! I will be using your service again, that’s for sure. And I loved the added touch that you put on my invoice as well. It made me smile. :)”
Ingrid - Sarnia, Ontario
“I have been very pleased dealing with Well.ca. Overall, my orders have been processed and shipped without any issues.”
Philip - Whitby, Ontario
“I found out about Well.ca about a year ago and it’s been a god send! I live in Nunavut and there is not much variety of drug store-type items, not to mention everything here is quite a bit more expensive. Well.ca always ships quickly and anytime I’ve dealt with their staff, they’ve been more than great. I like the added touch of the handwritten “thank you” on the invoices; it just adds a certain je ne sais quoi that most companies totally overlook. I’ve recommended Well.ca to so many people I know up here, and to my knowledge, many of them are now regular customers.”
Jaime - Rankin Inlet, Nunavut
“Your service is very good and efficient. The website is also easy to use!”
Joanne - Guelph, Ontario
“I am really impressed with your company’s service and I will definitely spread the word about Well.ca.”
Lindy
“THANK YOU!!! I look forward to doing business with you in the future.”
Richard - Woonsocket, Rhode Island
“I used your site for the first time this week after discovering that my favourite mascara, Maybelline’s Full n’ Soft, had become impossible to find in most drugstores. Your site was so easy to use and I received my order within two days of making the purchase. Amazing!!! Best of all, you feature two of my favourite discontinued/hard to find beauty products, the Full n’ Soft mascara and the NYC Liquid Lip Shine. I will definitely be using you again, especially because of the free shipping and great service.”
Katie - Toronto, Ontario
“I would just like to say thank you for providing one of the best online shopping experiences I’ve ever had. I have never had a retail website alert me not only when my order is confirmed, but also when it is being processed, and shipped. And then to receive a confirmation from Canada Post? Wow. Great job. I’ll definitely shop with you again.”
Jennifer - Toronto, Ontario
“I’m just writing to say I really enjoy your service and I’m recommending your site to everyone that wants to know, I’ll keep shopping as long as you include free shipping. Keep up the great work.”
Aron
“I wanted to express my gratitude to your company for the manner in which the order was handled from the time it was placed, to the actual delivery. The emails showing what stage the order was at as it was being processed were a good thing. I appreciated it, and I think all your other customers do too; and in case they haven’t written to tell you its a great idea, I am thanking you for all of them. I certainly look forward to doing more online shopping with your company in the future.”
Paulette - Wainwrigth, Alberta
“I just have to tell you guys that I love your web site, so easy to navigate!!! This has been the first website that I have been on that I really like!! It’s 100% the best!!”
Reid - New Carlisle, Quebec
“Speedy delivery and excellent packaging. I’m very pleased with your operation and attentive staff.”
Lance - Wahnapitae, Ontario
“I must say this has been the best online shopping experience. I was a little concerned at first as this was the first time ordering from Well.ca and sorry to say, I have never come across your web site before now, so I wasn’t sure what to expect regarding service. I am very pleased to have stumbled across your online store and better yet, I was able to find what I was looking for from a Canadian online store. You provide excellent information regarding the status of my order, super fast shipping and to top if off - free shipping. I will definitely spread the word to family, friends and coworkers.”
Bonnie - Mississauga, Ontario
“Thank you very much, your customer service has been excellent!!”
Jennifer - Edmonton, Alberta
“I would just like to say that whatever you’re doing, you’re doing a great job! I ordered a couple products on Thursday or Friday and I was thoroughly impressed with the notifications of what was happening with my order and I received it within two business days! I know I’m only a half-hour drive away, but it still normally takes much longer for companies to get things together. Thank you very much for the prompt service and fully informing me as a customer. I look forward to ordering more from your website in the future and I will definitely recommend to my coworkers, family and friends!”
Rebecca - Waterloo, Ontario
