- FREE shipping with no minimum order to almost all locations in Canada (See "Remote Locations" section below.)
- FREE shipping in the United States for orders over $99 CAD
Estimated Times for Delivery
Enter your postal code or zip code below for information on delivery times.
Postal Code/Zip Code:| Shipping Method | Estimated Delivery Time | ||
|---|---|---|---|
| Enter your postal code/zip code above to get an estimate of shipping time. | |||
Other Notes
Please note that the shipping times indicated in the table above are calculated based on the date the package leaves our location, not from when you make the order. Orders typically take one to three business days to be packaged and shipped from our distribution center. Days are measured in business days, not including weekends or holidays. All Xpresspost shipments to the United States require a signature upon delivery.
Shipping Times
Shipping to the US takes approximately 2-5 weeks with expedited shipping. XpressPost shipping takes 1-3 weeks. (May take longer to Hawaii, Alaska, military addresses and other non-standard addresses).
Expedited shipping takes approximately 2-14 days in Canada. XpressPost shipping usually takes less than a week.
Returns
Not happy with your purchase? Our goal here at Well.ca is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened products up to 60 days after the date of purchase.
Please note that we are not the manufacturers of the products we sell. If you have a complaint with a product, try calling the manufacturer at the number on the packaging.
Unfortunately, we can not accept returns for products which are returned more than 60 days after you purchase them. We also can not accept opened or used products.
We can not accept any returns from the following categories:
- Compression Stockings
- Ostomy Products
- Support & Braces
- Bedding Accessories
- Any items marked as non refundable
We here at Well.ca want to make sure that your shopping experience is enjoyable. If you have any questions please feel free to contact one of our trained customer service staff. Many issues can be resolved in just a single phone call. Our toll free number is 1-866-640-3800.
Remote Locations
Well.ca charges the following shipping charges on orders to remote locations:
- $14.99 on orders $300 and over
- $29.99 on orders under $300
Remote locations are locations that Canada Post calls Air Stage Locations, places where mail must be airlifted for more than six (6) months of the year. Click here to view all postal codes and communities that are classified as Air stage locations.
There may also be additional shipping charges on orders depending on the size and bulk of the order. We will be sure to contact customers before any such charge is added, and we only do this very rarely.
Well.ca is currently unable to accept returns from remote locations. If you have a problem with your order, please email info@well.ca or call 1-855-723-7090 to speak with a customer care representative.
Customers in remote locations can call 1-855-723-7090 and speak to a special customer care associate to learn more about our policies. Well.ca is trying very hard to offer the best service possible for our customers in remote areas.
