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Careers


    Operations Manager


    Job Description:

    Do you thrive in a fast-paced environment? Do you take pride in the ownership of processes and being an agent for change? At Well.ca, we are looking for a proactive, committed, detailed-oriented, and customer-centric leader who will become a vital part of our leadership team. Reporting to the VP of Operations, the Operations Manager will provide leadership and operational support to the organization.


    Responsibilities:

    • Accountable to all operational key performance metrics and goals
    • Develops, implements and monitors departmental goals and objectives
    • Forecasts all hiring and staffing and hiring projections across operational departments
    • Continuously reviews and manages daily, weekly and monthly KPI targets for department team members
    • Regularly reports and audits budgets and performance metrics, including monthly freight analysis to the senior leadership and accounting teams
    • Provides insight and communication on any departure from target and goals
    • Reviews production schedules and aids in the development of efficient run strategies
    • Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives
    • Reviews existing processes and makes recommendations to stakeholders for continuous improvement
    • Acts as a primary point of contact between Toronto and Guelph office locations
    • Provides leadership to Senior Team Leads, Team Leads and associates
    • Promotes an environment of participation, empowerment and culture of ownership
    • Ensures and focuses on safe work practices and assists in reporting incidents
    • Works with Warehouse Administrator on scheduling of staff to include training, overtime, absences and temporary workers
    • Adjusts schedules between shifts as necessary to maintain production flow
    • Completes Performance Reviews with direct reports and assists with associates if needed
    • Assists Warehouse Administrator to ensure payroll is entered/approved accurately
    • Develops Senior Team Leads through mentoring and coaching
    • Other duties as required

    Qualifications:

    • Tenured background in managing key performance indicators and metrics in a warehouse environment
    • Excellent leadership qualities, verbal and written communication skills, technical analysis, troubleshooting and problem solving skills are required
    • Minimum of 3 years of management experience in a warehouse environment
    • Confidence in Microsoft excel, along with strong mathematical skills are required
    • Strong interpersonal skills and able to motivate a team of over 100 warehouse employees
    • Ability to adjust goals and targets in a fast-pace environment
    • Passion for Health & Safety
    • Able to lift up to 50 pounds. Physically able to work in a production environment

    Well.ca is a fast-growing, proudly Canadian company that’s passionate about our customers, our business, and the products we sell. There’s a real person behind every item we offer, every package we ship, and every interaction we have with our customers because we love sharing our passion for health and wellness.



    Social Media Manager


    Job Description:

    Well.ca, Canada’s online store for Health, Beauty, Baby and Green & Natural is looking for a new team member to lead its social media strategy. The ideal candidate is passionate about the power of social media and is creative, analytical, a self-starter and loves to make things happen! The successful candidate will significantly broaden Well.ca’s reach and engagement by sharing compelling content with the Well.ca community.


    Responsibilities:

    • Develop and manage content strategies, across social networks - Facebook, Instagram, Pinterest, Twitter, YouTube, Google +, Twitter and more.
    • Design and create visual assets for social channels using Adobe Creative Suite as well as create and edit engaging photography and video.
    • Create both written and visual content for our blog, ‘The Well’ to increase traffic to Well.ca, drive conversion and deepen relationship with our customers.
    • Cultivate and nurture relationships with media, influencers and bloggers. Partner with key influencers to create and amplify our unique content.
    • Identify trends in social media and content and move quickly to capitalize on them. Align content and social media programs with SEO best practices.
    • Analyze performance of channels, campaigns and programs on a weekly and monthly basis and consistently adjust strategy and execution to improve metrics.
    • Support Well.ca PR and Media efforts on product and information requests.

    Qualifications:

    • 2+ work experience in related field
    • Degree in Graphic Design, Multimedia, PR, Communications, Journalism, Business or related field
    • Content creation, including written, photography and video
    • Proficiency in Adobe Creative Suite, MS Office, Social Media tools and WordPress
    • Ability to manage and deliver multiple projects
    • Ability to compile and analyze performance data and metrics to inform decisions

    Well.ca is a fast-growing, proudly Canadian company that’s passionate about our customers, our business, and the products we sell. There’s a real person behind every item we offer, every package we ship, and every interaction we have with our customers, because we love sharing our passion for health and wellness.



    Digital Marketing Specialist


    Job Description:

    Well.ca, Canada's online store for health, beauty and baby essentials, is seeking a Digital Marketing Specialist to work with our Marketing team in our Toronto, Ontario office. This position will touch different aspects of Marketing and customer acquisition channels. You must be able to work under tight deadlines, fast pace environment within a team atmosphere!


    Responsibilities:

    • Execute a profitable and scalable customer acquisition strategy optimizing existing channels and finding new acquisition sources.
    • Track customer acquisition costs (CPA) related to marketing programs.
    • Assist in the optimization of paid online marketing programs - Affiliate, SEM, Paid Facebook, Partnerships, Display and other PPC programs in order to acquire new customers, increase retention and drive sales.
    • Optimize SEO revenue through link building and technical SEO tests.
    • Assist with relationships with digital agencies.
    • Brief ad creative for all assets required to support acquisition programs.
    • Benchmark and track performance to outlined KPIs.
    • Compile and summarize weekly/monthly campaign results.
    • Other projects as required.

    Qualifications:

    • Minimum 3-5 years experience with paid advertising – Affiliates, PPC ads, Google, Yahoo/Bing, Facebook ads, Remarketing, Display Ads and other online acquisition channels.
    • Diploma, certification or degree in business/marketing/online/digital marketing/new media.
    • Demonstrated analytical skills.
    • SEO experience is an asset.
    • Experience with digital reporting, tracking and analytics.
    • Ability to prioritize and manage multiple projects.
    • Excellent oral and written skills.
    • An interest in Customer Acquisition/Growth Marketing and the role it plays in E-commerce.

    Well.ca has been making the lives of busy Canadians easier since 2008. Headquartered in Guelph Ontario, Well.ca employs over 120 employees between our Guelph and Toronto locations. We’re Canada’s online destination for health, beauty and baby products, with a real commitment to Green and Natural products in these categories. Well.ca offers over 50,000 products with free shipping on orders over $35. We are Wellness Delivered!



    Customer Care Specialist


    Job Description:

    Looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with strong attention to detail? Do you love the satisfaction that comes with correcting an error or solving a problem? Are you a self starter who loves being on the front lines playing a pivotal role in creating an inviting, honest, and kind atmosphere for customers?
    At Well.ca it’s our mission to provide our customers with the best service they have ever had!
    Well.ca is currently looking for an energetic team player to join our growing Customer Care Team as a Customer Care Specialist. This role supports the functions and interactions of the Customer Care team as well as the departmental goals.


    Responsibilities:

    Customer Communication
    • Answer incoming customer calls quickly in a very friendly and genuine manner.
    • Demonstrate sensitivity, compassion, responsiveness, and creativity when answering calls to ensure customer satisfaction.
    • Assist customers in correcting post-purchase issues.
    • Use Well.ca’s in-house software to communicate with customers in regards to their orders.
    • Handle confidential customer information in a sensitive and responsible way.
    Problem Management
    • Ability to diagnose problems, identify and drive appropriate solutions.
    • Work closely with peers and other departments to resolve customer issues.
    • Contact customers on behalf of other departments as required.
    • When needed escalate issues to the Senior Customer Care team to ensure we are meeting customer’s particular needs.
    Performance Criteria
    • Reports directly to the Manager of Customer Care.
    • Turn first time customers into loyal customers by wow-ing them with wonderful service.
    • Practice extreme attention to detail as this position holds responsibilities that not only affect customers, but every department at Well.ca.

    Qualifications:

    • High school diploma required.
    • 1-3 years experience in a similar role.
    • Exceptional written and oral communication skills.
    • Strong technical skills.
    • Ability to diffuse tense or difficult situations.
    • Adapts easily to change.
    • Ability to learn quickly and take initiative.
    • Outstanding multi-tasking and organizational skills.
    • Ability to solve problems in a quick and well thought out manner.
    • Working knowledge of Microsoft Excel.

    Assets:

    • Fluency in multiple languages.
    • Post-secondary diploma/degree.

    Well.ca has been making the lives of busy Canadians easier since 2008. Headquartered in Guelph Ontario, Well.ca employs over 120 employees between our Guelph and Toronto locations. We’re Canada’s online destination for health, beauty and baby products, with a real commitment to Green and Natural products in these categories. Well.ca offers over 50,000 products with free shipping on orders over $35. We are Wellness Delivered!



    Full and Part-time Warehouse Associates


    Job Description:

    If you enjoy the reward of a fast-paced environment, as well as the pleasure of sharing a workspace with some truly magnificent individuals, then have we got a position for you!

    Well.ca’s Warehouse team is certainly at the core of our company, and it is our goal to make every customer happy, one order at a time. Every Shipping Associate is empowered to ensure quality and accuracy in each order they ship, while contributing to the speed, growth, and improvement of our overall process. As part of the team, your ultimate goal will be to prove to each customer that Well.ca is dedicated to incredible service and quality.


    Responsibilities:

    • Receive supplier shipments and sort stock.
    • Pick and pack orders quickly and accurately for shipment.
    • Assist with monitoring and tracking warehouse inventory.
    • Weigh, label, and ship orders using an automated shipping station.
    • Maintain a clean and organized work space.
    • Work as part of a team to encourage growth, innovation, and personal development.

    Qualifications:

    • Candidate must be motivated, hard-working, passionate and detail-oriented
    • A strong work ethic and the ability to perform in a team oriented atmosphere is required
    • Detail oriented and the drive to initiate change is a must
    • Candidate must be able to lift up to 50lbs

    Working Hours:

    The flexibility required to accommodate full and part-time shifts between the hours of 8am-8pm, Monday to Saturday is essential. Hours may change based on business needs.


    Location:

    Guelph Warehouse- 935 B Southgate Drive, Guelph ON



Apply Now!

Please email jobs@well.ca with a cover letter and your resume. Include the position you're applying for in the subject line.


Our Guelph Location:

935-B Southgate Drive, Guelph, ON. N1L 0B9


Our Toronto Location:

365 Bloor Street East Suite 1001, Toronto, ON, M4W 3L4