COVID-19 Updates

As the COVID-19 situation continues to evolve, we've committed to additional measures
to safeguard our employees and meet the needs of customers.

Our Online Store

  • We have lifted the limited shopping window as our warehouse backlog clears and are excited to be able to serve our community without major restrictions.
  • Our carriers are still experiencing delays. Orders will take longer than average to reach you once they leave our warehouse.
  • Limits on quantities of essential items remain in place for the time being.

Our Warehouse

  • Frequent hand washing and sanitizing.
  • Enforced social distancing across the fulfillment centre.
  • Health screening and temperature checks before employees begin their shifts.
  • Frequent disinfection of tools and surfaces.
  • Mandatory face masks.

Our Employees

  • Mandated all non-essential staff to work from home.
  • Committed to pay continuity in the case that an employee is quarantined or ill.
  • Provided access to free virtual physician services.

Our Ask Of You!

  • Be Patient. All orders, regardless of contents, are subject to delay during this unprecedented time. You will be proactively notified by email as soon as your order is shipped.
  • Explore Alternatives. Where your "usual" brand of product is unavailable, be open to other/new brands to try in its place.