Shipping fees are subject to change. Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added.
All orders require 1-3 business days of processing
time to be picked, packed and prepared for shipping, unless otherwise noted on
the product page of the item(s) you’ve ordered.
Well.ca provides two shipping options – Economy Shipping & Express Shipping. Please note that whether you choose Economy shipping or Express Shipping, your order will be subject to 1-3 business days of processing time before it ships, unless otherwise noted on the product page.
Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added.
Our standard Economy Shipping is free in Canada (excluding remote locations) when your order value is over $25. Economy Shipping will deliver your package using standard shipping methods. Orders below $25 are subject to a $4.99 shipping fee.Express Shipping
Express Shipping is a premium service available to orders shipping in Canada(excluding remote remote locations) that is provided by our shipping partners. After leaving our distribution centre, our shipping partners will prioritize your package and work to deliver it as quickly as possible.
Please note that we are not the manufacturers of the products we sell. If you have a warranty issue or a general complaint with a product, you may want to try calling the manufacturer at the number on the packaging.
If you would like to make a return request, please email firstname.lastname@example.org with your order number (as quoted in the subject line of your “Order Update” emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!
|Shipping Method||Estimated Delivery Time|
*Orders typically take up to 3 business days to be packaged and shipped from our distribution center. Please note that the shipping times indicated in the table above are calculated based on the date the package leaves our location, not from when you make the order. Days are measured in business days, not including weekends or holidays.
Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. Click here for a full list of postal codes ineligible for free economy shipping*. Well.ca charges the following shipping charges on orders to remote locations:
Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added. We are currently unable to accept returns from these select locations. If you have a problem with your order, please respond to any of your order update emails or contact us at email@example.com . Our customer care team will be happy to help!
*Free economy shipping on orders over $25 in Canada