FAQ

We highly recommend you use our "My Lists" feature so that you don't forget a thing!

You can create lists and add to them, by using the heart icon ("Add To List") or the "My Lists" option within your Well.ca account.

We'd be happy to explain the process of creating & sharing "My Lists" on Well.ca.

To begin, please log into your account. Next, click on the heart icon at the top of the page to navigate to the "My Lists" section of your account. To create a new list, click on the "New List" button, name your list, click "Save", and then visit the product pages of the products you want to add to it. There will be an "Add To List" button on the product page of every product we sell.

When you are ready to share your list, please click on the "SHARE LIST" button to the right of the list from within the "My Lists" section of your account. From here, a pop-up will display with the option to copy the link to your list. You can then paste this link in a text message or email with friends and family. When the recipient(s) access your link, they will see the name of the list and the products contained in the list. If the product(s) are currently available, they will have the option to add the product(s) to their own cart.

To remove a product from "My Lists", first log into your account. From there, click on the heart icon at the very top of the webpage or use the account drop down menu and select the "My Lists" option. From here, locate the list you wish to edit, and click "View All". The page will refresh and you will see all the products saved to that list. Click on the heart icon next to the product you want to remove and it will be removed immediately from this list.

If you want to see a list view of your past orders, simply log into your Well.ca account click on your name in the top right corner and select "Order History" from the provided menu.

Well.ca no longer includes paper invoices in the shipment of orders in an effort to reduce the amount of paper we use. The good news is that your order invoice can be easily accessed and downloaded from the Order History section of your Well.ca account! To download the invoice for your order, please sign in to your Well.ca account and follow the steps below:

1. Click on your name at the top of the screen
2. Click on "Order History"
3. Locate the order you'd like to view or print an invoice for and click on "More details about this order"
4. Click the "Download Invoice" button and it will bring up a printable copy.

If you have forgotten your password, you'll need to follow a few easy steps to reset it:

1. Navigate to Well.ca and click "Sign In / Register" at the top.
2. Click "Forgot password?" under the Sign In button.
3. Enter your email address associated with your Well.ca account in the space provided and click the "Submit" button.
4. Check your inbox for an email with the subject line "Well.ca - Reset Password" from info@well.ca. The email should be received within 10 minutes of submitting your email address. If you do not see it in your inbox, please check your junk/spam folder.
5. Once you open the email, please click the link provided and submit a new password on the "Reset Password" page that opens.

To ensure all email communication you receive from Well.ca is in French, please update your Preferred Language within your account settings by performing the following steps:

1. Log in to your Well.ca account.
2. Click on your name in the upper right-hand corner of the website.
3. Click on "View or change my account information" under the My Account Information section.
4. Select "French" from the "Preferred Language" drop-down
5. Click the "Update" button

Our Customer Care team is available to help you with this support request. Please contact our Customer Care team for assistance with email address updates.

For all available job postings please visit the Careers section located on the footer of our website.

Our Head Office is located in Guelph, Ontario, Canada.

Please enter your coupon code in the "Coupon Code" box during Checkout. Enter this code without any spaces, and then click the "Apply" button.

The coupon will not work if it is entered in the "Gift Card" box.

Some products are not eligible for coupon use as listed on the Product Page.

Restrictions may vary based on the active promotion guidelines. Any orders containing misused coupons may be subject to verification and cancellation at the sole discretion of Well.ca. Well.ca also reserves the right to disable coupons at any time.

Other restrictions may apply.

If you would like to sign up for our newsletter, you will be notified of any Well.ca-specific promotions or coupons as they become available in our weekly sales section! You can subscribe to our newsletter through this link.

Additionally, if you are not already using our Be Well loyalty program, you are missing out! It is a great way to earn points and once you earn 25,000 points, this is equal to a redemption value of $10 that you can use on an order! For more information, refer to https://well.ca/bewell

Our Customer Care team is available to help you with this support request. Please contact our Customer Care team for assistance should the need arise.

Have your order ID (which you can find in your order confirmation emails or online account Order History) and coupon code ready to help us find your records quickly.

Subscribers to our newsletter receive exclusive offers and news from Well.ca.

You can subscribe to our newsletter by entering your email in the box provided below our "Connect with us" section on the footer of our website.

If you do not wish to receive newsletters and other promotional materials, please click the "unsubscribe" link embedded in our emails. Alternatively you may also visit the "Subscriptions and Services" section located in your Well.ca account.

To purchase and send a Well.ca Gift Card, please navigate to well.ca/giftcard and select "Buy Now". Follow the steps and provide all information requested.

Please ensure your cart contents are finalized on the "My Cart" page and then proceed to enter your billing and shipping information on the "Review & Place Order" page. If the gift card does not fully cover the order total, please select the payment method you would like to use to pay the rest of the order with.

If all of this information is correct and finalized, you can proceed to enter your gift card information. You will need to locate the "Add Gift Card" box in the Payment Method section. Click on "add" to reveal the boxes. In these boxes, please enter your 21-digit code/card number and 4-digit PIN. When you are ready, click "Apply". Your order summary should adjust to reflect the gift card amount deducted from your order total.

If you have your 21 digit gift card number and 4 digit PIN handy, please go to https://well.ca/giftcard and click on "Check Balance" below the BUY NOW button. Fill in your gift card details and click "Check Balance".

Retrieving your gift card number and/or PIN if misplaced is quick and easy! First, go to https://welldotca.cashstar.com/self_service/v2/register. Enter your email address associated with your gift card and click "Send Me The Link". Once you receive the email, open it and click on "View My Gift Card Information". A new window will open containing any gift cards you have sent or received. Locate the correct one and click "View Card". Your gift card number and PIN will now be displayed, along with your balance.

To browse Well.ca in French, please select "Francais" at the top of any page on Well.ca when shopping from desktop devices, or you may use the "Language" selection option located at the very bottom of Well.ca's website when shopping from your mobile devices.

You will be charged tax based on the destination province or territory that your order is being shipped. Once in checkout, with our delivery address populated, you will see any applicable taxes in the display.

You will see charges related to your Well.ca order immediately after placing your order.

Order cancellation is a time-sensitive action and is not always possible once an order has been placed. Please reach out to our Customer Care team as soon as possible. If cancellation is not possible at time of contact, our Customer Care Team can help facilitate a return upon delivery (for eligible items, please see our returns policy).

We'll send you an email to confirm your order, and again to let you know when the order is about to ship out! Most Well.ca orders are delivered within 2-5 days of being placed, depending on stock availability, warehouse location and shipping destination. Please bear in mind that fulfillment & delivery times can vary surounding large sales and around Canadian holidays.

We cannot change or edit an order after it's been placed. Order cancellation may be an option, but is time-sensitive and cannot be guaranteed after your order has been placed. Please reach out to our Customer Care team as soon as possible. If cancellation is not possible at time of contact, our Customer Care Team can help facilitate a return upon delivery (for eligible items, please see our returns policy).

Saved Credit Card details cannot be edited, but an old card can be removed and a new card added, at your convenience. Here's how: On the "Review & Place Order" screen in checkout, scroll down to "Payment Method", then click the "Remove" option next to the saved credit card you wish to replace. Afterwards, or during the next time you are in checkout, enter in your New credit card details. Select to save that credit card for future purchases, if desired.

We're sorry that the product you're looking for is sold out at this time! Sadly, we can't always predict the timing around when a product will come back into stock. To be notified once a product becomes available, please visit the product page and enter your email address in the space provided. Alternatively, if you are already logged in to your account, you can simply select "Click here to be notified by email when this product becomes available." When the product is back in stock, we'll send you an email to let you know!

When your order is ready to be shipped, you will receive a shipment confirmation email which will contain shipment details, your tracking number, and a link to track your package(s).

There may be a delay of 12-24 hours before the carrier posts initial tracking updates.

Fulfillment & Delivery times can vary, especially during sales and around Canadian holidays.

Most Well.ca orders are delivered within 2-5 days, depending on stock availability, warehouse location and shipping destination.

For order status, please review the Order History found in your Well.ca account.

While we do not have a formal price matching policy, our Customer Care team is available to help you with this support request. Please contact our Customer Care team for any Price Matching inquiries.

All Well.ca orders are shipped to the address of your choice or to an In-Store pickup location, as selected in checkout.

Our Customer Care team is available to help you with this support request. Please contact our Customer Care team for assistance should the need arise.

Have your order ID (which you can find in your order confirmation emails or online account Order History) ready to help us find your records quickly.

We do! Its called Be Well and for more information about this exciting program, visit https://well.ca/bewell

Our Customer Care team is available to help you with this support request. Please contact our Customer Care team for assistance should the need arise.

Have your order ID (which you can find in your order confirmation emails or online account Order History) ready to help us find your records quickly.

Our Customer Care team is available to help you with this support request. Please contact our Customer Care team for assistance should the need arise.

Have your order ID (which you can find in your order confirmation emails or online account Order History) ready to help us find your records quickly.

As soon as we receive your order, we will send you a confirmation email including your order number, and detailed overview of the order itself.

Orders can also be viewed by logging into your Well.ca account by clicking on your name in the top right corner of the website and selecting "Order History" from the provided menu.

Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.

At this time we do not offer guest checkout. Please create a new account or log into your existing Well.ca account to complete your purchase.

We accept most major Credit and Debit cards issued in Canada and the USA as well as Paypal and Klarna. If someone has gifted you a Well.ca Gift Card, that may also be used to cover some or all of your purchase.

We do rely on our customers to ensure the provided shipping address is accurate before completing ones Well.ca order. Well.ca Customer Care cannot modify or update address information once an order has been placed, nor can we redirect orders once items have left our warehouse(s). Order cancellation may be an option, but is a time-sensitive action and is not always possible once an order has been placed. Please reach out to our Customer Care team as soon as you notice the error.

We accept returns of most products in original condition (unopened, unused) within 30 days from the date of purchase. Opened or used products, or any items marked as non-refundable/Final sale are not within our return guidelines. Please visit our Returns Page for full details.

Please contact our Customer Care team to initiate your return.

Have your order ID (which you can find in your order confirmation emails or online account Order History) ready to help us find your records quickly.

Upon receiving your return, our Well.ca returns team will inspect the item(s) to ensure they are in original and resalable condition before approving and issuing a refund. Restocking fees may be deducted from your refund, or a partial refund issued, if items are determined to not be in their original and resalable condition. You will receive an email from our Returns team to advise on the status of your return.

Our team consistently monitors for any recalls related to the items we sell. Should you have any questions about a recall not yet posted on our Safety Advisories & Recalls page,

please contact our Customer Care team for assistance.

We ship to most locations in Canada and the United States, except for Alaska, American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Hawaii. Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.).

Once tracking information is assigned to your order, it will be sent to you via email.

There may be a delay of 12-24 hours before the carrier posts initial tracking updates.

Several days can pass between delivery scans and expected delivery dates are subject to change at the carrier level.

Most Well.ca orders are delivered within 2-5 days, depending on stock availability, warehouse location and shipping destination.

Our Customer Care team is available to help you with this support request. Please contact our Customer Care team for assistance in the event of damaged deliveries.

Have your order ID (which you can find in your order confirmation emails or online account Order History) ready to help us find your records quickly.

Contact Well.ca Customer Care team and if your order is eligible, Well.ca Customer Care will start a trace with the applicable carrier on your behalf.

Have your order ID (which you can find in your order confirmation emails or online account Order History) ready to help us find your records quickly.

All Well.ca orders are shipped to your home, or you can use the "In-Store Pickup" option in checkout, and choose to collect your order at one of the 300+ Rexall, Guardian, IDA, or Medicine Shoppe Drugstores across Canada.

Please note: In-store pickup is available at select drugstore locations and subject to the same shipping rates as home delivery. Orders that have not been picked up within 2 weeks of the delivery date will be returned to the Well.ca warehouse and refunded to the original method of payment.

We offer free shipping to most Canadian Addresses, on orders $35+ (before tax).

Orders below $35, shipping to the US, or shipping to areas within Canada which are serviced less frequently by our carrier partners are subject to shipping fees.

Shipping fees are calculated based on the delivery address provided to Well.ca, and if applicable, will be displayed to you during checkout. Shipping Fees are non-refundable.

When your order is ready to be shipped, we will send you a shipment confirmation email which will contain shipment details, your tracking number, and a link to track your package(s). You can also access your tracking information at anytime, via the "Order History" section, located in your Well.ca account.

We understand the excitment that comes with waiting for an anticipated Well.ca order! Please know that it is perfectly normal if tracking details take a while to update at the carrier level. Our Customer Care team has access to the same tracking information as you do, so we advise that you check back in with your tracking details often for the most accurate delivery information & updates.

Well.ca order do not require a signature upon delivery.