Accessibility for Ontarians with Disabilities Act (AODA)


Well.ca Accessibility Statement

At Well.ca, we deliver wellness on your terms because we believe that you should never have to compromise on the health, wellness, baby and beauty products you choose for yourself and your loved ones. Thatís why we offer a broad selection of carefully curated, peer-reviewed products, all available online and delivered right to your door. Itís because we know that choice matters.
Well.ca is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA and complying with the Accessibility for Ontarians with Disabilities Act (AODA) Standards for Accessible Design, and other applicable regulations.
To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates and audits our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies.
Well.ca is a large consumer site offering an extensive product line. Although we have introduced accessibility into much of the website, we are continuously working to improve the overall experience on an ongoing basis. Through our robust digital accessibility program and our third party vendor who supports us through providing user testing by people with disabilities, on a regular cadence.
The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.
We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Customer Care Team at info@well.ca



Feedback may be provided:

By Mail or in Person:

Well.ca
Attention: Human Resource Department
935B Southgate Drive
Guelph, Ontario, N1L 0B9
Canada

By Telephone:

Toll Free: 1 866 640-3800

By Fax:

Fax: (519) 489-2744

By Email:

Email: info@well.ca