Customer Testimonials

I was so pleased to receive your lovely mass mailing! (announcing our #1 customer experience) It served to confirm my belief that is the BEST online shopping site EVER. Not only do you offer an unbelievable number of excellent and extraordinary products, you really CARE about your customers. This is evident in everything from the care in which your orders are packed to the endearing little happy faces that appear on the packing list! I stumbled upon a few years ago when family members provided me with an iPad so that we could stay in touch on a daily basis. Being a little old lady (approaching 90) I found it was the perfect tool to allow me to conduct business and shop from home base! When I discovered I was elated! Door-to-door delivery, free shipping, all my essential needs, a seemingly endless number of products I never even knew existed...what more could a housebound person ask for?! Finding you was a life-altering experience for need to bother my friends with shopping lists...or paying someone to do the job for me! I even depend on you when I want to find unique and useful gifts for all occasions! I must add that your service is impeccable! From the bottom of my heart....THANK YOU for making me feel more independent, while at the same time saving me money and allowing me to enjoy the good things in life!


I loved both the gain samples and swiffer. I have bought both items since. I love your website and the shipping speed is amazing compared to any other site i buy off online. I even did all my christmas shopping at the past 2 Christmases. Thanks for the great service. The main reason i recommend your site to everyone i know is because of your well organized easy to navigate website with so many organic and environmentally friendly products. Most seniors have a hard time getting out to shop and we all love the convenience and selections provides. We love the herbal cigarettes too but wish there was more flavours....5/5 star review!!!


Hi, Please pass this on to your manager, you were absolutely awesome, it is so rare to have someone answer an email and go beyond and supply answers that has saved me time researching and endless emails to find the right answers, and you did it all! You have an awesome day! And Thank-YOU!


I wanted to mention how impressed I always am with WELL.CA's Customer service representatives. You are all doing such an exceptional job, and it makes me proud to see a Canadian company bringing Customer Service to the level of excellence every single time. :) Have a great day!


Wow! We are so overwhelmed by your excellent customer service!!! You've saved us an errand, which is so helpful as new parents. We've already placed another large order. You can consider us customers for life, thanks to your help. What an awesome company.

Emily and Marc

Thank you so much for your email!! Wow!!! I didn't know customer service like this still existed!! Case and point why I have started doing most of my families Personal care shopping with Keep up the awesome work!!


Thank-you for your e-mail. I've noticed that the staff at always compose thoughtful, sincere, and individualized messages. I would just like to let you and your colleagues know that your customer service is outstanding and I really appreciate the effort that you all put into your work. It really shows that you care about your customers and that you are genuinely nice people! I love shopping at and plan on being a customer for a long, long time. Thanks again, and never stop what you're doing - you are fantastic people! I wish you, Asha, as well as everyone else you work with, a great day, and I hope that you all enjoy the rest of the summer and that it is a sensational one! Be well!


Good Afternoon, Just placed another order with you guys... and once again, very very happy! I had an inquiry the other day, and spoke via email and over the phone with Joy...Just wanted to say that Joy was very kind, professional and extremely helpful! Please pass this along to whomever should be notified: you have a wonderful staff : ) Thanks so much!


Hello Everyone at, It is very reassuring to know there is a company who takes great care in satisfying customers. You do that and more. Thank you for always being pleasant and helpful. Always eager to help and solve a problem. Everything I have purchased thus far has been excellent. The variety of products is tremendous and I like the return policy. I have only positive things to say about I am impressed


I just wanted to say that once again, has impressed me and I am so glad to be a customer of yours.  I do believe that this must be a record: placing an order and receiving the shipping notification 5 hours later! Many thanks to everyone on your team who made this possible. There will be one very excited Kindergarten Kid in my household when she receives her new backpack and water bottle for school. Thanks a million.