Baby Gear
Baby Carriers, Car Seat Accessories, Car Seats & Booster Seats, more...
Shipping & Returns
Main Shipping Terms
- All orders require 1-3 business days of processing time unless otherwise noted on the product page.
- Free economy shipping on orders of $29 CAD or more (before taxes and shipping) in Canada excluding remote and difficult to serve locations (more information in sidebar)
- Orders below $29 are subject to a $5.95 economy shipping fee.
- $14.99 express shipping is available in Canada, excluding remote and difficult to serve locations.
-
Free shipping in the United States for orders over $99 CAD. US Orders below $99 CAD are subject to a $19.99 shipping fee.
Shipping fees are subject to change. Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added.
*May take longer to Hawaii, Alaska, military addresses and other non-standard addresses
Processing Time
All orders require 1-3 business days of processing
time to be picked, packed and prepared for shipping, unless otherwise noted on
the product page of the item(s) you’ve ordered.
Items marked as “1 business day processing”
Orders that consist exclusively* of products marked with this tag will be processed by Well.ca within one (1) business day. After which, the order will ship in accordance to the shipping option selected during the checkout process. *please note, if your order contains any products which are not marked for 1 business day processing, the entire order will then be subject to standard 1-3 business days processing time.
Shipping
Well.ca provides two shipping options – Economy Shipping & Express Shipping. Please note that whether you choose Economy shipping or Express Shipping, your order will be subject to 1-3 business days of processing time before it ships, unless otherwise noted on the product page.
Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added.
Economy Shipping
Our standard Economy Shipping is free in Canada (excluding remote and difficult to serve locations) when your order value is over $29. Economy Shipping will deliver your package using standard shipping methods. Orders below $29 are subject to a $5.95 shipping fee.
Express ShippingExpress Shipping is a premium service available to orders shipping in Canada(excluding remote and difficult to serve locations) that is provided by our shipping partners. After leaving our distribution centre, our shipping partners will prioritize your package and work to deliver it as quickly as possible.
Returns
Our goal at Well.ca is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened products up to 60 days after the date of purchase. Opened or used products, or any items marked as non-refundable are not within our return guidelines. We are currently unable to accept returns from US locations. We also cannot accept any returns from products in the following categories:
- Bedding Accessories
- Breast Pumps
- Compression Stockings
- Personal Massagers and Vibrators
- Ostomy Products
- Support & Braces
- Nursing Clothes
- Clearance Items
- Any items marked as non-returnable on the product page
Please note that we are not the manufacturers of the products we sell. If you have a warranty issue or a general complaint with a product, you may want to try calling the manufacturer at the number on the packaging.
If you would like to make a return request, please email info@well.ca with your order number (as quoted in the subject line of your “Order Update” emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!
Estimated Delivery Times
| Shipping Method | Estimated Delivery Time |
|---|
*Orders typically take up to 3 business days to be packaged and shipped from our distribution center. Please note that the shipping times indicated in the table above are calculated based on the date the package leaves our location, not from when you make the order. Days are measured in business days, not including weekends or holidays.
Difficult To Serve Locations
These are certain locations which may incur additional delivery time and may be less frequently served by our delivery partners. Orders shipping to these locations are eligible for free economy shipping on orders valued over $99 CAD. Orders below $99 CAD are subject to a $19.99 shipping fee. "Difficult to serve locations" are those with postal codes beginning in A0, X0 and Y0 which are not considered an "Air Stage Location" by Canada Post. If, you are shipping to a postal code beginning in A0, X0 and Y0 which is confirmed to be a remote or "Air Stage Location" (see below for full list of remote postal codes), then your order will be subject to remote locations shipping charges, as outlined below.
* Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added. We are currently unable to accept returns from these select locations. If you have a problem with your order, please respond to any of your order update emails or contact us at info@well.ca. Our customer care team will be happy to help!
Remote Locations excluded from Free Shipping*
Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. Click here for a full list of postal codes ineligible for free economy shipping*. Well.ca charges the following shipping charges on orders to remote locations:
- $29.99 shipping for orders under $99.99
- $49.99 shipping for orders between $100 and $249.99
- $74.99 shipping for orders between $250-499.99
- $99.99 shipping for orders between $500 and $749.99
- $149.99 shipping for orders between $750 and $999.99
- $199.99 shipping for orders of $1000+
* Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added. We are currently unable to accept returns from these select locations. If you have a problem with your order, please respond to any of your order update emails or contact us at info@well.ca. Our customer care team will be happy to help!