FREE SHIPPING $29+

Shipping & Returns


Main Shipping Terms

  • FREE economy shipping on orders of $29 CAD or more (before taxes and shipping) in Canada excluding remote & difficult to serve locations (more information in sidebar)
  • Orders below $29 are subject to a $5.95 economy shipping fee.
  • All orders require 1-3 business days of processing time unless otherwise noted on the product page.
  • $14.99 express shipping is available in Canada, excluding remote and difficult to serve locations.
  • FREE shipping in the United States for orders over $99 CAD. US Orders below $99 CAD are subject to a $19.99 shipping fee.
  • Processing will take 1-3 Business Days
  • Shipping to the USA may take between 2-5 weeks*
  • Please used "Estimate Delivery" Below for an estimate of your delivery time

Estimated Delivery Times

Please note that the shipping times calculated by this tool do not include processing time.

Please enter your postal code (Canada) or zip code (USA):

Shipping Method Estimated Delivery Time
 

Difficult To Serve Locations

These are certain locations which may incur additional delivery time and may be less frequently served by our delivery partners. Orders shipping to these locations are eligible for free economy shipping on orders valued over $99 CAD. Orders below $99 CAD are subject to a $19.99 shipping fee.   "Difficult to serve locations" are those with postal codes beginning in A0, B0, C0, X0 and Y0 which are not considered an "Air Stage Location" by Canada Post.  If, you are shipping to a postal code beginning in A0, B0, C0, X0 and Y0 which is confirmed to be a remote or "Air Stage Location" (see below for full list of remote postal codes), then your order will be subject to remote locations shipping charges, as outlined below. 

Difficult to serve locations are not eligible for Express Shipping.

* Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added. We are currently unable to accept returns from these select locations. If you have a problem with your order, please respond to any of your order update emails or contact us at info@well.ca. Our Customer Care team will be happy to help!

 

Remote Locations excluded from Free Shipping*

Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. Click here for a full list of postal codes ineligible for free economy shipping*. Well.ca charges the following shipping charges on orders to remote locations:

  •         $29.99 shipping for orders under $99.99         
  •         $49.99 shipping for orders between $100 and $249.99
  •         $74.99 shipping for orders between $250-499.99
  •         $99.99 shipping for orders between $500 and $749.99
  •        $149.99 shipping for orders between $750 and $999.99
  •         $199.99 shipping for orders of $1000+

* Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added. We are currently unable to accept returns from these select locations. If you have a problem with your order, please respond to any of your order update emails or contact us at info@well.ca. Our customer care team will be happy to help!

 


Processing Time

All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered. 

Shipping time quoted in checkout does not include processing time.


Shipping

Well.ca provides two shipping options - Economy Shipping & Express Shipping. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 1-3 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

Economy Shipping 

Our standard Economy Shipping is free in Canada (excluding remote & difficult to serve locations) when your order value is over $29. Economy Shipping will deliver your package using standard shipping methods. Orders below $29 are subject to a $5.95 shipping fee. Well.ca ships using multiple delivery partners. A carrier will be assigned to your order at time of shipping. 

Express Shipping 

Express Shipping is a premium service available to orders shipping in Canada (excluding remote & difficult to serve locations) that is provided by our shipping partners. After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible.


CANADA POST UPDATE: Click here to learn more