Shipping & Returns



Main Shipping Terms

Enter a Postal code to determine shipping rates

Please note that the shipping times calculated by this tool do not include processing time.

Please enter your postal code (Canada) or zip code (USA):

 
  • All orders require 1-3 business days of processing time unless otherwise noted on the product page.
  • $16.99 express shipping is available in Canada, excluding remote and airstage locations.
  • US orders below $99 CAD are subject to a $24.99 shipping fee. Orders of $99 CAD or more will see shipping fees confirmed during checkout, based on cart contents and delivery address
  • Processing will take 1-3 Business Days
  • Shipping to the USA may take between 2-5 weeks*
  • Please used "Estimate Delivery" Below for an estimate of your delivery time

Processing Time

All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered. 

Shipping time quoted in checkout does not include processing time.


Shipping

Economy Shipping 

Economy Shipping will deliver your package using standard shipping methods. Well.ca ships using multiple delivery partners. A carrier will be assigned to your order at time of shipping. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 1-3 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

Express Shipping 

Express Shipping is a premium service available to orders shipping in Canada (excluding remote & airstage locations) that is provided by our shipping partners. After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 1-3 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

Airstage Locations

Locations where mail must be airlifted more than 6+ months of the year. Click here for a full list of postal codes ineligible for free economy shipping*

Remote Locations

Northern regions and remote areas – a location that is far removed from major urban centres or that receives infrequent service. All remote areas are listed in Table 9

Cancellations

Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible. You can request a cancellation in one of the following ways: 

(1) PHONE: 1-866-640-3800 (hours of availability here)
(2) EMAIL: info@well.ca 
*Ensure that you include your Well.ca order number in your email, and/or have it readily available if you are phoning in. 

Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery (excluding final sale items, please see below). 


Returns*

Our goal at Well.ca is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened products up to 60 days after the date of purchase. Opened or used products, or any items marked as non-refundable/Final sale are not within our return guidelines. We are currently unable to accept returns from US locations. We also cannot accept any returns from products in the following categories:

  • Breast Pumps
  • Personal Massagers and Vibrators
  • Condoms & Contraceptive products
  • Nursing Clothes
  • Disposable Diapers
  • Cloth Diapers
  • Re-usable feminine pads
  • All Car Seats & Boosters
  • All Strollers
  • Infant Formula
  • Nutritional Drinks
  • Baby Gates
  • High Chairs
  • Salt Lamps
  • Toilet Risers
  • Mattresses
  • Snuggle Me products
  • Lulla Doll
  • ALL Furniture (includes all cribs, rockers, gliders)
  • Bedding Accessories
  • Temperature-controlled products
  • Compression Stockings
  • Support & Braces
  • Ostomy Products
  • Clearance Items
  • Items which have been removed from their original packaging, assembled or modified
  • Any items marked as non-returnable on the product page

*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.

If you would like to make a return request, please email info@well.ca with your order number (as quoted in the subject line of your "Order Update" emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!