Shipping & Returns
shipping
cancellations
returns
Processing Time
All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered.
main shipping terms
Economy Shipping
Economy shipping will deliver your package using standard shipping methods. Well.ca ships using multiple delivery partners. A carrier will be assigned to your order at the time of shipping. Please note that whether you choose Economy Shipping or Express Shipping your order will be subject to 1-3 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.
Express Shipping
When available, Express Shipping is a premium service available to orders shipping in Canada (excluding remote & airstage locations) that is provided by our shipping partners. After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible. Please note that regardless of shipping method chosen, your order will be subject to 1-3 business days of processing time in our warehouse before it ships.
Rexall/In-Store Pickup
In-store pickup is available at select Rexall/In-Store locations. Economy Shipping is automatically used for all orders shipped to stores. Express shipping is not available when using in-store pickup. You will be notified via email when your order is available for pick-up. Orders that have not been picked up within 7 days of the delivery date may be returned to the Well.ca warehouse and refunded to the original method of payment.
Airstage Locations
Locations where mail must be airlifted more than 6+ months of the year. Click here for a full list of postal codes ineligible for free economy shipping*
Remote Locations
Northern regions and remote areas – a location that is far removed from major urban centres or that receives infrequent service. All remote areas are listed in Table 9.
US Orders
US orders below $99 CAD are subject to a $24.99 shipping fee. Orders of $99 CAD or more will see shipping fees confirmed during checkout, based on cart contents and delivery address.
Shipping Definitions | Details |
Economy Shipping | Economy shipping will deliver your package using standard shipping methods. Well.ca ships using multiple delivery partners. A carrier will be assigned to your order at the time of shipping. Please note that whether you choose Economy Shipping or Express Shipping your order will be subject to 1-3 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page. |
Express Shipping | When available, Express Shipping is a premium service available to orders shipping in Canada (excluding remote & airstage locations) that is provided by our shipping partners. After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible. Please note that regardless of shipping method chosen, your order will be subject to 1-3 business days of processing time in our warehouse before it ships. |
Rexall/In-Store Pickup | In-store pickup is available at select Rexall/In-Store locations. Economy Shipping is automatically used for all orders shipped to stores. Express shipping is not available when using in-store pickup. You will be notified via email when your order is available for pick-up. Orders that have not been picked up within 7 days of the delivery date may be returned to the Well.ca warehouse and refunded to the original method of payment. |
Airstage Locations | Locations where mail must be airlifted more than 6+ months of the year. Click here for a full list of postal codes ineligible for free economy shipping* |
Remote Locations | Northern regions and remote areas – a location that is far removed from major urban centres or that receives infrequent service. All remote areas are listed in Table 9. |
US Orders | US orders below $99 CAD are subject to a $24.99 shipping fee. Orders of $99 CAD or more will see shipping fees confirmed during checkout, based on cart contents and delivery address. |
Order cancellation is a time-sensitive action and is not always possible once an order has been placed. Please reach out to our Customer Care team as soon as possible. If cancellation is not possible at time of contact, our Customer Care Team can help facilitate a return upon delivery (excluding final sale items, please refer to the returns tab for full list).
Please double check all order details thoroughly prior to placing your order as we are unable to add additional products or edit details of your order after it has been placed. If you've made an error in your order please contact our Customer Care team immediately for best assistance.
Our goal at Well.ca is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened products up to 60 days after the date of purchase. Opened or used products, or any items marked as non-refundable/Final sale are not within our return guidelines. We are currently unable to accept returns from US locations.
Please contact our Customer Care team to initiate your return. Where a return is possible, a prepaid shipping label will be provided to you, to facilitate return of the item(s) to Well.ca.
We cannot accept any returns from products in the following categories:
- All PPE Face Masks (re-usable and disposable)
- All Food & Snacks (incl. pantry items, beverages, candy)
- Baby Food
- Over-The-Counter Medications
- All Diapers (Disposable & Cloth)
- All Strollers
- Infant Formula
- Nutritional Drinks
- Breast Pumps
- Personal Massagers and Vibrators
- Condoms & Contraceptive products
- Nursing Clothes
- Re-usable feminine pads
- Smash + Tess apparel
- All Car Seats & Boosters
- Baby Gates
- High Chairs
- Salt Lamps
- Toilet Risers
- Mattresses
- Snuggle Me products
- Lulla Doll
- ALL Furniture (includes all cribs, rockers, gliders, bassinets)
- Bedding Accessories
- Temperature-controlled products
- Compression Stockings
- Support & Braces
- Ostomy Products
- Clearance Items
- Items which have been removed from their original packaging, assembled or modified
- Any items marked as non-returnable on the product page
*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.