I haven't had the chance to use this change pad yet. But I will say that it is very soft but firm and is great quality. It also did not have any chemically smell when it arrived. I have had a hard time finding a non-toxic change pad and there is no "off-gassing" or odor of any kind. I had no problem paying the price for it. When you think about how many times you change a baby in the first year alone, it is worth it to have such a soft, comfortable, and non-toxic surface for the baby!